Inside Sales Representative - Canada

Marcone Supply; Vaughan; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health benefits

Life insurance and disability coverage

RRSP with company contributions

Paid time off

Employee Assistance Program

Job summary

Marcone Supply in Vaughan, Canada, is seeking an Inside Sales Representative (ISR) to manage and develop relationships with customers. This full-time position involves responding to inquiries, making outbound calls, processing orders, and resolving customer issues.

The ideal candidate should have at least 2 years of call center experience and a High School Diploma or GED. Comprehensive health benefits and a flexible salary are offered.

Qualifications

• 2 years of prior call center experience in a related field, with similar computer requirements.
• Knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook, SharePoint).
• Aptitude for mathematical operations and numerical analysis.

Responsibilities

• Make 15–30 outbound calls per day to develop new business.
• Process customer requests for pricing and information.
• Identify, research, and resolve customer issues.

Skills

Call center experience

MS Office applications

Mathematical aptitude

Education

High School Diploma or GED equivalent

Job description

About mSupply TM & Marcone Appliance Parts

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi‑billion‑dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93 % of U.S. customers via next‑day ground delivery and 100 % within two days. For more information, visit mSupply.com.

Marcone Appliance Parts, since 1932, has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis‑based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, and many more. Marcone provides next‑day delivery to 93 % of the U.S. and 100 % two‑day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.

Job Summary

The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high‑quality customer experience through accurate execution and effective communication.

Essential Job Duties

• Make 15–30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.
• Process customer requests for pricing, information, and availability regarding products.
• Process customer orders for products both in stock and special order.
• Identify, research, and resolve customer issues using the computer system.
• Follow up on customer inquiries not immediately resolved.
• Provide customers with product and service information and promote upselling products and services.
• Complete call logs and reports.
• Research billing issues.
• Raise awareness and communicate with management of trends in customer calls.
• Coach customers on how to utilize computer systems to resolve problems.
• Maintain proficiency with company computer systems, including data entry, messaging, call logs, data notations, queue updates, batching, and other job & office functions.
• Other duties as assigned.

Qualifications

• High School Diploma or GED equivalent.
• 2 years of prior call center experience in a related field, with similar computer requirements.
• Knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook, SharePoint) and ability to learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.

Physical Requirements

This full‑time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift.
• Continuous use of fingers, hands, and arms for computer and office‑related tasks.

What We Offer

• Comprehensive health benefits, 100 % paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day.
• Life insurance, plus short‑ and long‑term disability coverage.
• RRSP with company contributions.
• Paid time off – vacation, holidays, and personal days.
• Employee Assistance Program (EAP), employee discounts, and much more.

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [e-mail].

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact [e-mail].