Customer Service Representative

Neighborly Company; Central Ontario; On-site; CAD 24,796 - 30,307; Full time

Benefits offered by this job

No nights or weekends

Health, Dental, Vision benefits

Group RRSP after 6 months

Job summary

Mr. Appliance is seeking a Customer Service Representative to join our fast-paced office in Orillia. You’ll be the friendly voice guiding customers from inquiry to appointment, ensuring a positive experience and timely solutions for broken appliances.

Ideal candidates have a high school diploma, strong telephone communication, data-entry skills, and the ability to type at least 35 wpm. We offer daytime hours, training, and a supportive team environment with benefits after probation.

Qualifications

• High school diploma or equivalent.
• Good telephone communication skills.
• Basic computer and data entry skills.
• Ability to type a minimum of 35 words per minute.
• Previous office experience is a plus!

Responsibilities

• Answer incoming calls and empathize with the customer.
• Respond to customer emails.
• Schedule in-home service appointments with one of our trained Appliance Repair Technicians.
• Effectively communicate with the customer to ensure they understand the appointment time and services needed.
• Order and receive parts to ensure efficient use of company materials.
• Enter data into the company software

Skills

Telephone skills

Data entry

Typing 35 wpm

Customer service

Education

High school diploma

Job description

Do you enjoy working in a fast paced environment? Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?

If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances. We are looking for Customer Service Representatives for our office.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our office team. Oh, and did we mention… no nights or weekends!

We’ll also give you the ongoing training that you’ll need. You don’t even have to know how to fix appliances!

Your Responsibilities as a Customer Service Representative

As Customer Service Representative, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances.

Here are your primary responsibilities:

• Answer incoming calls and empathize with the customer.
• Respond to customer emails.
• Schedule in-home service appointments with one of our trained Appliance Repair Technicians.
• Effectively communicate with the customer to ensure they understand the appointment time and services needed.
• Order and receive parts to ensure efficient use of company materials.
• Enter data into the company software

To Succeed in this Role as a Customer Service Representative, Here’s What You Need:

Exceptional Customer Service:

In this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer. You are there to schedule repair appointments so they can get back to running an efficient household.

Problem Solving:

This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time.

Efficiency:

In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and able to excel in a fast-paced office environment.

Punctuality and Reliability:

Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.

Pride in the Details:

If you value attention to detail in completing customer information and reports, you’ll fit right in.

Job Requirements

The following are the minimum requirements to be considered for the Customer Service Representative position.

• High school diploma or equivalent
• Good telephone communication skills
• Basic computer and data entry skills
• ability to type a minimum of 35 words per minute
• Previous office experience is a plus!

Benefits & Pay

The pay range for this position is $18.00 to $22.00 per hour, depending on your experience.

What we have to offer:

• No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.
• Benefits: Health, Dental, and Vision benefits are offered after 90 days of employment. Group RSP after 6 months
• Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of the customer, are awesome at problem solving, and want to work in an office environment, a career at Mr. Appliance as Customer Service Representative could be your future!