Customer Care Representative

Munchsupply; Canada; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

401k

Job summary

mSupply is seeking a Customer Care Representative to manage customer inquiries, orders, and issues, delivering excellent service and maintaining strong customer relationships. The role emphasizes accurate data entry, timely responses, and collaboration with internal teams to resolve inquiries.

The position requires a High School Diploma or GED and at least 2 years of call center experience, with proficiency in MS Office and data management.

Qualifications

• High School Diploma or GED equivalent.
• Minimum 2 years of prior call center experience.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, SharePoint).
• Aptitude for mathematical operations and numerical analysis.
• Reasonable keyboarding speed (40 wpm).

Responsibilities

• Process customer requests for pricing, information, and product availability.
• Process orders for in-stock and special-order products.
• Resolve customer issues and coordinate with internal teams.
• Provide product and service information and upsell where appropriate.
• Maintain call logs and reports; monitor trends in customer calls.

Skills

2 years call center experience

MS Office

Excel

PowerPoint

Outlook

SharePoint

Attention to detail

Data entry

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

SharePoint

Job description

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Position:Customer Care Representative

Location: Vaughan, Ontario

Remote Status: Remote

About Marcone Appliance Parts

Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.

The Customer Service Representative’s primary responsibility is to maintain ongoing business relationships with the customer base by responding to orders, general customer inquiries, invoice questions and customer concerns. This role will be responsible for representing the customers’ needs and goals to ensure the highest level of quality.

• Processes customer requests for pricing, information, and availability regarding products.
• Processes customer orders for products both in stock and special order.
• Problem solve on a case by case basis to assist customers with order issues
• Promotes the Marcone value and programs to create strong partnerships with customers.
• Identifies, researches, and resolves customer issues including computer system, billing, order issues etc.
• Coaches’ customers how they can utilize computer systems to assist in resolving problems.
• Responsible for following up on customer inquiries not immediately resolved.
• Provides customers with product and service information and promotes Up-selling.
• Responsible for completing call logs and reports.
• Raises awareness and communicates with management of trends in customer calls.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.
• High School Diploma or GED equivalent
• 2 years prior call center experience in a related field, with similar computer requirements
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.
• Use computers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Minimum keyboarding skills of 40 words per minute.

Physical Requirements

• 7-10 hours worked per day; up to 40-43 hours worked per week
• Reviewing documents 1-5 hours per day
• Sitting 3-8 hours per day
• Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Using fingers, hands, and arms to perform office / computer work 6-8 hours per day
• Using hearing to talk, listen, and use phones 1-6 hours per day
• Using office equipment - computers, phones, scanners, fax machines - 6-8 hours per day

What We Offer:

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials.Our salary ranges aredeterminedby role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These toolsassistour recruitment team but do not replace human judgment. Final hiring decisions areultimately madeby humans. If you would like more information about how your data is processed, please contact us [e-mail]

mSupplyis committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please [e-mail]

CORPORATE
One City Place, Suite 400
St Louis, MO 63141
[phone]