Customer Service Representative (CSR)

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; North Vancouver; On-site; CAD 42,000 - 50,000; Full time

Benefits offered by this job

Growth potential

Competitive salary

Pension plan participation

On-the-job training

Job summary

EMCO Corporation in North Vancouver is looking for a Customer Service Representative (CSR). The role involves providing sales support to walk-in customers, maintaining a clean sales area, and entering orders. Candidates should have strong communication skills, a Grade 12 diploma, and at least one year of experience in customer service.

This position offers growth potential, competitive salary, and participation in the pension plan. Ideal for individuals with plumbing knowledge and a strong work ethic.

Qualifications

• Minimum of 1 year of experience in customer service or counter sales.
• Ability to learn and operate the applicable software system.
• Experience in a fast‑paced environment.

Responsibilities

• Provide sales support to walk-in customers.
• Maintain a clean counter sales area and answer questions.
• Process returns and warranty claims.

Skills

Customer service

Communication skills

Relationship building

Math skills

Attention to detail

Education

Grade 12 diploma or equivalent

College or University degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.

We are looking for a Customer Service Representative (CSR) to support walk‑in customers at our Profit Centre counters.

Job Description

Provide sales support to walk‑in customers, maintain a clean counter sales area, answer questions, pick, and enter orders, and follow up on backorders. Support the Inside Sales and Outside Sales functions.

Additional Duties

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stock levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast‑paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Word, Excel, and Outlook

Benefits

• Great mentors and on‑the‑job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions

Additional Information

Salary Range $42,000-$50,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third‑party artificial intelligence to assess resumes to facilitate the review of candidates.