Customer Accounts Specialist

Keurig Dr Pepper Canada; Mississauga; On-site; CAD 42,000 - 65,000; Full time

Job summary

Keurig Dr Pepper Canada is seeking a Customer Account Specialist to deliver high-quality service to internal and external customers. You will respond to inquiries, process orders via email and phone, and ensure accurate order management and issue resolution.

You will proactively build and maintain strong relationships with an assigned pool of customers and participate in continuous process improvement initiatives to better meet customer needs.

Responsibilities

• Provide high level customer service to internal and external customers.
• Process customer inquiries and orders via email and phone following established protocols.
• Build and maintain business relationships with an assigned pool of customers.
• Participate in continuous process improvement initiatives to bring solutions to customer needs.

Job description

Job Overview:

As aCustomer Account Specialist, you will provide a high level of customer service to our internal and external customers. You will process customer inquiries and orders via email and phone following established protocols. You will build and maintain business relationship with an assigned pool of Customers. You will participate in continuous process improvement initiatives to bring solutions to Customer needs. You will escal…