Account Manager

Stagevision Inc.; Mississauga; On-site; CAD 52,000 - 85,000; Full time

Job summary

Stagevision Inc. in Mississauga, Canada is seeking a customer-facing professional to help our customers succeed with our product. You will communicate with customers and internal teams to understand and mitigate issues while promoting platform growth.

The ideal candidate will build strong relationships, travel to customer sites as needed, and manage health metrics and reporting for customer accounts. This role emphasizes collaboration across functions to drive customer success.

Qualifications

• Must be articulate and comfortable in client-facing roles.
• Ability to communicate with customers and internal teams.
• Experience in a cross-functional environment is a plus.

Responsibilities

• Work cross-functionally to communicate with all stakeholders about customer health.
• Build and maintain customer relationships to understand and meet needs.
• Visit customers to identify growth opportunities within the platform.
• Manage reporting on customer health and account status.

Skills

Client-facing

Communication

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Articulate and well accustomed to a client facing role