Client Success & Account Support Specialist

Cardon Rehabilitation & Medical Equipment Ltd.; Burlington; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Opportunity to grow and develop

Supportive, collaborative team environment

Contribute to innovation in healthcare

Job summary

A leading healthcare solutions provider in Burlington is seeking a detail-oriented individual to provide account support and enhance client relations. You will assist the Account Manager with inquiries, ensuring a smooth customer experience, while maintaining accurate records and facilitating communications across teams. The ideal candidate has over 2 years of experience in customer service or sales support and is proficient with CRM tools. Join our collaborative team and grow within a well-established organization in the healthcare industry.

Qualifications

• 2+ years of experience in account support or customer service.
• Proficient with CRM systems and Microsoft Office / Google Workspace.
• Exceptional verbal and written communication skills.

Responsibilities

• Act as a support contact for house accounts.
• Assist Account Managers with daily client communications.
• Maintain accurate client records in CRM.

Skills

Account support experience

Customer service

Sales coordination

Strong organizational skills

Verbal communication skills

Written communication skills

Proficiency in CRM systems

Microsoft Office / Google Workspace

B2B sales experience

Problem-solving skills

Job description

A leading healthcare solutions provider in Burlington is seeking a detail-oriented individual to provide account support and enhance client relations. You will assist the Account Manager with inquiries, ensuring a smooth customer experience, while maintaining accurate records and facilitating communications across teams. The ideal candidate has over 2 years of experience in customer service or sales support and is proficient with CRM tools. Join our collaborative team and grow within a well-established organization in the healthcare industry.