Customer Account Representative

Wolseley Inc; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Full benefits from day 1

Annual bonus and profit-sharing

RRSP and employer matching

Paid vacation, sick time, and birthday

Employee discounts on products

Education reimbursement

Employee referral programs

Recognition initiatives

Job summary

Wolseley Canada is a leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country. You will engage with customers, identify needs, and provide tailored product information while collaborating with internal teams to ensure seamless service and timely issue resolution.

A strong emphasis on sales and customer relationships is central to this role. The position offers opportunities to grow within a large, national distributor that supports education

Qualifications

• Prior sales and/or customer service experience is required.
• Exhibit a customer service–oriented mentality focused on sales.
• Ability to work in a fast-paced environment and set self-motivated goals.
• Excellent communication, time management, problem solving and organizational skills.

Responsibilities

• Customer Engagement: Initiate and maintain contact with customers, identify requirements, and provide tailored product information and solutions.
• Collaborative Approach: Work with internal teams to facilitate seamless customer service, order processing and timely resolution of issues.
• Sales Operations: Handle quotations and orders through post-delivery support; maintain accurate customer records in the CRM.

Skills

Sales experience

Customer service

Communication skills

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros!

Why You’ll Love Working Here

• Safety-focused and inclusive workplace culture
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1
• Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25%
• Day 1 Paid vacation, sick time, and paid birthday off
• Annual bonus and profit‑sharing opportunities
• Employee discounts on leading plumbing, HVAC/R, and industrial products
• Education reimbursement and ongoing career development opportunities
• Employee referral programs and recognition initiatives

What you will do

Customer Engagement – Initiate and maintain contact with customers through inbound and outbound calls, actively identifying their requirements, offering product information, and providing tailored solutions. Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings. Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives. Be an expert on our strategic product offering and services. Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently.

Collaborative Approach – Work closely with internal teams such as OSRs, Sales Managers, Branch Team, Category Management, to facilitate seamless customer service, order processing, and timely issue resolution.

Sales Operations – Serve as the sales representative handling customer needs ranging from quotations and orders through post‑delivery support. Maintain accurate and up-to-date customer records, interactions, and transactions in our CRM system to ensure efficient tracking and follow‑up. Performance: Compliance to SOP’s and Policies.

What you will bring

• Prior sales and/or customer service experience is required.
• Exhibit a highly motivated customer service-oriented mentality with ability to build long‑term relationships focused on sales.
• Ability to react well in a fast‑paced environment, follow through on commitments, work independently and set self‑motivated goals.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Requires excellent communication, time management, problem solving and organizational skills with a high-level autonomy and decision‑making.
• Working knowledge and understanding of company products and services necessary for success.

Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives.

We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process.

Ready to Shape the Future? Join Wolseley Canada and take the next step in your career.

Please note: Wolseley uses AI-assisted tools to support applicant screening. Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role. Benefits eligibility varies based on employment status and contract length. Full‑time permanent positions are eligible for the full benefits package. Fixed‑term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short‑term contract positions are not eligible for company-sponsored benefits. This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Wolseley Canada is a market leader in the wholesale distribution of plumbing, heating, ventilation, air conditioning, refrigeration, waterworks, fire protection, pipes, valves and fittings and industrial products. With its head office in Burlington, Ontario, the company has approximately 2,500 employees and more than 220 locations coast to coast. Wolseley's team of sales and service specialists, an industry-leading e‑business platform, Wolseley Express, and relationships with the best vendors and brands in the business, make Wolseley the professional's choice across the country. Wolseley Canada's parent company, Ferguson Enterprises Inc (NYSE: FERG; LSE: FERG), is the largest value-added distributor serving the specialized professional in the residential and non‑residential North American construction market. Headquartered in Newport News, Va., Ferguson has approximately 35,000 associates in nearly 1,800 locations.