Customer Account Representative

Amerequip Corp; Headquarters; On-site; CAD 60,000 - 82,000; Full time

Job summary

Amerequip Corp, headquartered in British Columbia, seeks a dedicated professional to manage and grow customer relationships. You will serve as the main liaison, coordinating with Engineering, Production, Quality, Purchasing, Scheduling and Admin teams to ensure seamless communication and timely updates on orders and product information.

Responsibilities include providing quotes, supporting sales planning, and upholding company values while meeting customer commitments.

Responsibilities

• Develop and maintain strong, long-term relationships with assigned customers, ensuring alignment with strategic business goals and overall satisfaction.
• Act as the primary point of contact for all customer needs, inquiries, and escalations.
• Represent the voice of the customer internally, balancing customer requirements with operational capabilities and production priorities.
• Provide timely and accurate updates on order status, product information, returns/credits, and delivery expectations.
• Work proactively with Engineering, Production, Quality, Purchasing, Scheduling, and Administrative teams to ensure seamless communication and information flow between Amerequip and customers.
• Partner with the sales team to support customer initiatives and exceed service expectations.
• Support Business Development team members when needed and collaborate on cross-functional initiatives.
• Assist with order and forecast placement, cancellations, and changes within the ERP system, ensuring accuracy and alignment with customer requirements.
• Prepare and maintain documentation to effectively communicate project updates, changes, and customer feedback.
• Work as a liaison between Operations/Scheduling and the customer to address product parameters or variables change.
• Provide accurate and timely quotes, pricing, and product information that strategically meets service parts profitability objectives.
• Assist in developing sales forecasts, annual sales plans, and participate in strategic planning efforts.
• Act as a responsible and professional representative of Amerequip, demonstrating fiscal responsibility and upholding company values.
• Take initiative in executing tasks required by customers and tasks that support broader departmental and organizational goals.
• Work closely with functional leaders to ensure proper allocation of resources and support to meet customer commitments.

Job description

• Develop and maintain strong, long-term relationships with assigned customers, ensuring alignment with strategic business goals and overall satisfaction.
• Act as the primary point of contact for all customer needs, inquiries, and escalations.
• Represent the voice of the customer internally, balancing customer requirements with operational capabilities and production priorities.
• Provide timely and accurate updates on order status, product information, returns/credits, and delivery expectations.

Internal Collaboration & Communication

• Work proactively with Engineering, Production, Quality, Purchasing, Scheduling, and Administrative teams to ensure seamless communication and information flow between Amerequip and customers.
• Partner with the sales team to support customer initiatives and exceed service expectations.
• Support Business Development team members when needed and collaborate on cross-functional initiatives.

Order & Data Management

• Assist with order and forecast placement, cancellations, and changes within the ERP system, ensuring accuracy and alignment with customer requirements.
• Prepare and maintain documentation to effectively communicate project updates, changes, and customer feedback.
• Work as a liaison between Operations/Scheduling and the customer to address product parameters or variables change.

Sales Support & Strategic Contribution

• Provide accurate and timely quotes, pricing, and product information that strategically meets service parts profitability objectives
• Assist in developing sales forecasts, annual sales plans, and participate in strategic planning efforts.

Leadership & Professional Conduct

• Act as a responsible and professional representative of Amerequip, demonstrating fiscal responsibility and upholding company values.
• Take initiative in executing tasks required by customers and tasks that support broader departmental and organizational goals.
• Work closely with functional leaders to ensure proper allocation of resources and support to meet customer commitments.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.