Customer Service Representative I

AMADA AMERICA, INC.; Canada; On-site; USD 23,000 - 32,000; Full time

Job summary

Amada in United States is seeking a customer service representative for a high-performance, customer-focused team environment. The role handles high-volume calls, emails, and in-person requests, and informs customers of prices, shipping dates, delays, and other essential information.

You will enter data to calculate total costs, process orders, and communicate terms of sale. You will coordinate with purchasing, manufacturing, and warehouse teams to resolve delays and ensure accurate credits for

Qualifications

• Excellent verbal and written communication.
• Detail-oriented with strong multitasking ability.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer high-volume customer phone calls, emails, and in-person requests.
• Inform customers of unit prices, shipping dates, delays, and additional information.
• Enter data to determine total cost for the customer.
• Process orders and respond to incoming customer PO orders promptly.
• Communicate terms of sale at time of quote or order.
• Check inventory and notify stock control of out-of-stock items.
• Resolve complaints and discrepancies with customers.
• Coordinate with purchasing, manufacturing, and warehouse to expedite or trace shipments.
• Process returns and coordinate credits and price adjustments.

Skills

Strong communication

Job description

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.

ESSENTIAL FUNCTIONS

Able to answer high volume customer phone calls, emails, and in-person requests.

Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.

Enter data into the computer to determine total cost for the customer.

Answer incoming customer PO orders as soon as possible.

Communicate terms of sale to customers at time of quote or order.

Check inventory control and notify stock control departments on part items out of stock.

Able to work in a fast-paced environment.

Ability to multitask, prioritize, and manage time effectively.

Work with customers to resolve complaints and discrepancies.

Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.

Process orders and provide product stock ETAs.

Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.

SKILLS

Strong communication skills (verbal and written), detail-oriented.

WORK SCHEDULE

• Monday - Friday
• 8:00am - 5:00pm

PAY RATE

• $20/HR

REPORTING RELATIONSHIP

Parts Supervisor

SUBORDINATE STAFF

None

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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