Customer Service Representative

Tenaquip; Mississauga; On-site; CAD 36,000 - 48,000; Full time

Job summary

Tenaquip, Ltd. is seeking a Customer Service Representative to join a fast-paced team in Mississauga. You will build solid relationships with customers, process quotes and orders by phone, fax, and email, and provide technical information as needed.

You will collaborate with outside sales managers to drive sales, upsell promotions, and keep customers informed about product developments. The role emphasizes accuracy, timeliness, and client-focused service in a busy environment.

Qualifications

• 2 years' experience in a customer service role.
• Excellent interpersonal skills.
• Post-secondary diploma.
• Ability to communicate effectively
• Detail-oriented and able to meet deadlines.
• Experience working independently in a fast-paced environment.
• Proficient with MS Office and data entry.
• Client-driven.

Responsibilities

• Process incoming quote requests
• Process orders that come by telephone, fax, and email
• Provide technical information as required
• Offer solutions to clients’ business needs
• Inform clients about upcoming product developments
• Upsell promotions that may affect their orders
• Communicate on the availability of products and progress of existing orders
• Partner with outside sales managers to help drive sales and improve customer service

Skills

Excellent interpersonal skills

Ability to communicate effectively

Detail-oriented

Experience working independently in a快

Education

Post-secondary diploma

Tools

MS Office

Job description

Working with a fast-paced and energetic team, as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to challenge each other and strives to achieve goals that help build the success of the company.

As a CSR, you will be responsible for, but not limited to:

• Process incoming quote requests


• Process orders that come by telephone, fax, and email;


• Provide technical information as required;


• Offer solutions to clients’ business needs;


• Inform clients about upcoming product developments;


• Upsell promotions that may affect their orders;


• Communicate on the availability of products and progress of existing orders;


• Partner with outside sales managers to help drive sales and improve customer service

Qualifications

• 2 years' experience in a customer service role;


• Excellent interpersonal skills;


• Post-secondary diploma;


• Ability to communicate effectively


• Detail-oriented and able to meet deadlines;


• Experience working independently in a fast-paced environment;


• Proficient with MS Office and data entry;


• Client-driven.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

Accommodation: We are committed to providing an inclusive and accessible workplace. Accommodation for candidates with disabilities will be provided upon request throughout the hiring process and during employment, in accordance with applicable legislation. If you require accommodation, please contact Human Resources at [e-mail] .

#Tenaquipjobs