Customer Account Representative

Wolseley Canada Inc.; Fredericton; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits and retirement plans

Career development and training

Education reimbursement

Employee discounts

Bonus programs

Safety shoe reimbursement

Job summary

Wolseley Canada Inc. is seeking a customer-focused sales advocate to manage and nurture relationships with our valued customers, delivering exceptional service and driving sales growth.

In this role, you will be the voice of the company on inbound and outbound calls, understanding customer needs and offering tailored product solutions. You'll collaborate with internal teams to ensure accurate order processing, timely issue resolution, and a seamless customer experience.

Qualifications

• Prior sales and/or customer service experience is required.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proven ability to build and maintain client relationships.

Responsibilities

• Initiate and maintain contact with customers through inbound and outbound calls, understanding their requirements and offering tailored solutions.
• Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings.
• Provide personalized customer service and ensure timely delivery of solutions aligned with customer needs.
• Be an expert on our strategic product offerings and services; resolve issues quickly and efficiently.
• Collaborate with internal teams to ensure seamless customer service, order processing, and timely issue resolution.

Skills

Customer service

Sales

Communication

Time management

Problem solving

CRM system

Tools

CRM system

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

This customer-focused role is responsible for managing and nurturing relationships with our valued customers, providing exceptional service, and driving sales growth. In this pivotal role, you'll be the voice of our company, engaging with customers via phone to understand their needs, provide exceptional service, and drive sales growth.

What’s in it for you?

• Full health care benefits starting day one.
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and commissions
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What You Will Do

Customer Engagement

• Initiate and maintain contact with customers through inbound and outbound calls, actively identifying their requirements, offering product information, and providing tailored solutions.
• Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings.
• Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives.
• Be an expert on our strategic product offering and services.
• Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently.

Collaborative Approach

• Work closely with internal teams such as OSRs, Sales Managers, Branch Team, Category Management, to facilitate seamless customer service, order processing, and timely issue resolution.

Sales Operations

• Serve as the sales representative handling customer needs ranging from quotations and orders through post-delivery support.
• Maintain accurate and up-to-date customer records, interactions, and transactions in our CRM system to ensure efficient tracking and follow-up.

Performance

• Compliance to SOP’s and Policies.

What You Will Bring

• Prior sales and/or customer service experience is required.
• Exhibit a highly motivated customer service-oriented mentality with ability to build long term relationships focused on sales.
• Ability to react well in a fast-paced environment, follow through on commitments, work independently and set self-motivated goals.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Requires excellent communication, time management, problem solving and organizational skills with a high-level autonomy and decision-making.
• Working knowledge and understanding of company products and services necessary for success.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.