Counter Sales Associate

Wolseley Inc; Canmore; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development and training opportunities

Paid vacation and sick time

Annual performance and profit-sharing bonuses

Employee discounts

Education reimbursement

Job summary

A leading plumbing and HVAC distributor is seeking a Customer Service Representative in Canmore, Canada. The role involves offering insightful product knowledge, preparing quotes, and maintaining positive customer relationships. Applicants should have experience in sales or customer service, especially in wholesale distribution, along with strong communication skills. The position offers a salary range of $55,000 to $60,000, along with comprehensive benefits and career development opportunities.

Qualifications

• Previous technical experience in sales or customer service in wholesale/distribution.
• Local market knowledge with HVAC and Plumbing.
• Exceptional customer service and professional communication skills.

Responsibilities

• Offer prompt product knowledge and information to customers.
• Respond to customer inquiries in person, by phone, or email.
• Prepare small order quotations for urgent contracting jobs.
• Pick customer orders from the warehouse.
• Perform necessary product research in catalogues and online.
• Verify item availability as ordered and scheduled.
• Build positive relationships with customers and associates.
• Maintain stock of the counter area as needed.
• Assist in the warehouse if required.

Skills

Customer service skills

Technical sales experience

Local market knowledge in HVAC and Plumbing

General computer skills (Microsoft Office)

Tools

Microsoft Office

AS400

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means a network of possibilities, a place you are valued and a higher standard.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What You Will Do

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What You Will Bring

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills

Salary Range: $55 000 to $60 000