CRM Product Owner – Banking & Digital Enablement

HRbrain Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial technology firm in Toronto seeks a Senior Manager for Business Digital Enablement in CRM Solutions. The role involves overseeing and strategically designing CRM capabilities to enhance client experience in IB Retail and Digital Banking. Candidates must have over 5 years in product management, be bilingual in Spanish and English, and possess strong Agile experience. This position contributes to innovative technology solutions and requires collaboration with various teams to align product vision with business goals.

Qualifications

• 5+ years’ experience as a Product Manager in a cross-functional environment.
• Bilingual in Spanish and English.
• 3+ years’ experience with Agile methodologies.
• Experience with Jira and Confluence.

Responsibilities

• Oversee and design CRM capabilities in IB Retail & Digital Banking.
• Manage definition, design, and implementation of product roadmaps.
• Collaborate with teams to innovate technology solutions.
• Lead user design sessions to tailor product features.

Skills

Product Management

Bilingual in Spanish and English

Agile methodologies

Jira

Confluence

Education

Bachelor’s degree in financial management or business

Agile/Product Owner certifications

Tools

Salesforce

Figma

Job description

A leading financial technology firm in Toronto seeks a Senior Manager for Business Digital Enablement in CRM Solutions. The role involves overseeing and strategically designing CRM capabilities to enhance client experience in IB Retail and Digital Banking. Candidates must have over 5 years in product management, be bilingual in Spanish and English, and possess strong Agile experience. This position contributes to innovative technology solutions and requires collaboration with various teams to align product vision with business goals.