CRM Product Director: Turn Strategy into Customer Impact

Northbridge Financial Corporation; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Employee share purchase plan

Pension plans

RRSP

Job summary

Northbridge Financial Corporation seeks a Director, CRM Product Owner to own the CRM ecosystem and translate customer strategy into technology, data, and operational outcomes.

You will lead the enterprise CRM roadmap, drive adoption, and collaborate across IT, Sales, Marketing and Operations to deliver measurable business value and better customer experiences. This hybrid role emphasizes customer-centric thinking and data-driven decisions.

Qualifications

• 10+ years of progressive CRM leadership
• Proven ability to translate business strategy into execution
• Experience leading cross-functional teams at executive level

Responsibilities

• Own the enterprise CRM roadmap and data strategy.
• Drive adoption and measure business impact across IT, Sales, Marketing and Operations

Skills

Stakeholder management

Strategy translation

Delivery leadership

Data-driven decisions

Executive communication

Education

MBA or equivalent degree

CRM platform certification (MS Dynamics)

Job description

Northbridge Financial Corporation seeks a Director, CRM Product Owner to own the CRM ecosystem and translate customer strategy into technology, data, and operational outcomes.

You will lead the enterprise CRM roadmap, drive adoption, and collaborate across IT, Sales, Marketing and Operations to deliver measurable business value and better customer experiences. This hybrid role emphasizes customer-centric thinking and data-driven decisions.