Product Owner ( Spanish Speaker )

HRbrain Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial technology firm in Toronto seeks a Senior Manager for Business Digital Enablement in CRM Solutions. The role involves overseeing and strategically designing CRM capabilities to enhance client experience in IB Retail and Digital Banking. Candidates must have over 5 years in product management, be bilingual in Spanish and English, and possess strong Agile experience. This position contributes to innovative technology solutions and requires collaboration with various teams to align product vision with business goals.

Qualifications

• 5+ years’ experience as a Product Manager in a cross-functional environment.
• Bilingual in Spanish and English.
• 3+ years’ experience with Agile methodologies.
• Experience with Jira and Confluence.

Responsibilities

• Oversee and design CRM capabilities in IB Retail & Digital Banking.
• Manage definition, design, and implementation of product roadmaps.
• Collaborate with teams to innovate technology solutions.
• Lead user design sessions to tailor product features.

Skills

Product Management

Bilingual in Spanish and English

Agile methodologies

Jira

Confluence

Education

Bachelor’s degree in financial management or business

Agile/Product Owner certifications

Tools

Salesforce

Figma

Job description

Position Overview

As Senior Manager, Business Digital Enablement CRM Solutions, you will contribute to the oversight and strategic design of CRM primary product capabilities in IB Retail & Digital Banking, to drive client experience and to build primacy across the target IB Retail Segments while ensuring the business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Responsibilities

• Oversee and strategically design CRM primary product capabilities in IB Retail & Digital Banking to drive client experience and build primacy across target IB Retail Segments.
• Serve as Senior Product Manager managing the definition, design, implementation, and operational integrity of the enterprise‑wide IB Retail Business Digital Enablement roadmap for areas such as Customer Relationship Management (CRM) technology (iCRM, Sales Platform, Salesforce) and campaign/portfolio management technology.
• Collaborate with teams in Consumer Analytics, Digital Banking, Global Banking Technology, Global Operations, local business lines, and the Consumer & Small Business team to identify, define, and build innovative technology solutions that deepen customer relationships and engagement.
• Lead user‑led design sessions with front‑line users to ensure product design reflects user needs.
• Collaborate with stakeholders to define and execute product vision, strategy, and roadmap.
• Translate business goals into clear, actionable product plans aligned with the IB CRM Capability Map and growth segments team.
• Use data and analytics to identify user needs, track product performance, and inform decisions through market research, user testing, and competitor analysis.
• Manage Agile/Scrum development, working with cross‑functional teams to drive the product development process, manage sprints, and ensure timely delivery of high‑quality features.
• Take ownership of work, demonstrating a proactive, results‑oriented approach and strong problem‑solving skills.
• Define and lead change management framework to support implementation and adoption of new technologies and functionalities.
• Foster effective communication and collaboration with stakeholders, presenting product updates, roadmap plans, and insights to executives.
• Utilize industry‑standard tools such as Confluence, Jira, and Figma.

Candidate Requirements / Must Have Skills

• 5+ years’ experience as a Product Manager in a highly cross‑functional, cross‑cultural environment
• Bilingual in Spanish and English (professional proficiency in both)
• 3+ years’ Agile experience
• 3+ years’ experience with Jira and Confluence
• Experience building and deploying technology solutions such as CRM from a business standpoint

Nice‑To‑Have Skills

• Experience deploying digital solutions in a fast‑changing environment that drive P&L
• Banking/FI experience
• Strong knowledge of other consumer and small business technologies including origination, core bank, risk, and other systems
• Experience with Figma

Soft Skills Required

• Demonstrated leadership, collaboration, presentation skills, and the ability to influence senior executives
• Relationship management skills
• Strong communication skills

Education

Bachelor’s degree – financial management, business fields preferred

Agile/Product Owner certifications an asset