CRM Integrations Engineer — Automate & Connect Systems

Fortify Services; Canada; On-site; CAD 70,000 - 110,000; Full time

Job summary

Fortify Services is seeking a skilled CRM Integrator/Developer to connect our marketing, sales, dispatch and customer-service teams across Ontario. You will build reliable integrations, automate workflows, and help manage customer inquiries and service appointments more efficiently.

Responsibilities include configuring the CRM, connecting forms and phone systems, building automated workflows, and developing APIs and dashboards to drive operational visibility.

Qualifications

• Experience configuring and maintaining CRM platforms.
• Proficient with API integrations, webhooks and workflow automation.
• Strong debugging and data quality skills.
• Ability to translate business needs into technical solutions.
• Experience with dispatch or field-service systems is a plus.

Responsibilities

• Configure, customize and maintain CRM platform
• Connect website forms, phone systems and advertising platforms to the CRM
• Build automated lead-routing, follow-up and notification workflows
• Integrate the CRM with scheduling, invoicing and reporting tools
• Develop APIs, webhooks and custom integrations
• Troubleshoot data, synchronization and system issues
• Create dashboards for sales, marketing and operational performance
• Maintain documentation, data quality, security and user permissions
• Train team members and provide ongoing technical support

Skills

APIs & webhooks

Workflow automation

Databases & cloud apps

Troubleshooting

Documentation

Business requirements translation

Field-service experience

Tools

CRM platforms

Job description

Fortify Services is seeking a skilled CRM Integrator/Developer to connect our marketing, sales, dispatch and customer-service teams across Ontario. You will build reliable integrations, automate workflows, and help manage customer inquiries and service appointments more efficiently.

Responsibilities include configuring the CRM, connecting forms and phone systems, building automated workflows, and developing APIs and dashboards to drive operational visibility.