Crisis Intervention Caseworker

Vancouver Police Department; Vancouver; On-site; CAD 111,035,000 - 130,720,000; Full time

Job summary

Vancouver Police Department is seeking a Crisis Intervention Caseworker to provide crisis intervention and ongoing case management for victims at 2120 Cambie Street, Vancouver. The role is temporary full-time for one year, with a four-day compressed workweek schedule (Mon-Thu or Tue-Fri).

The position requires a degree in social sciences or social work, significant crisis intervention experience, and the ability to work with multiple agencies and court processes.

Qualifications

• Crisis intervention and evaluation of psychological, social, and cultural considerations.
• Knowledge of policies, criminal code, and relevant regulations.
• Awareness of community resources for client referrals.
• Understanding of court procedures related to victim services.

Responsibilities

• Provide crisis intervention and emotional support to victims of trauma (e.g., suicide attempts, domestic violence, bereavement).
• Evaluate clients and apply appropriate intervention models; refer to other agencies as needed; manage complex cases with officers.
• Provide court support and orientation; inform clients about court procedures and progress; accompany clients to court for support.
• Coordinate with external agencies and transport clients as required; facilitate access to resources.

Skills

Crisis intervention

Emotional support

Assessment

Court procedures

Liaison

Peer debriefing

Case management

Communication

Education

Degree in social sciences or social work

Job description

Vancouver Police Department

Crisis Intervention Caseworker

Position Details

• Competition: #26108-81000592
• Section: Victim Services Unit, Centralized Operations Support Section
• Location: 2120 Cambie Street, Vancouver
• Status: Temporary full-time
• Duration: One year (assignment may be extended or reduced for operational reasons or due to circumstances that could not be foreseen at the time of posting)
• Hours of Work: Four-day compressed workweek Dayshift either Monday – Thursday or Tuesday - Friday
• Salary: Pay Grade 22 - $38.75 to $45.62 per hour
• Competition End Date: Thursday, October 15, 2026

Responsible for providing social work, which involves crisis intervention and ongoing case management.

Essential Duties

• Provides crisis intervention assistance and emotional support in response to a wide variety of traumatic incidents such as suicide attempts, domestic violence, and notification of next-of-kin of sudden death or serious injury at the request of a police officer
• Provides ongoing evaluation, assessment of psychological, social, and cultural considerations, and applies appropriate intervention models; recommends and/or determines necessary remedial action; advocates for and refers clients to other agencies or services as appropriate; manages complex cases in collaboration with officers in specialized units including Major Crime Section, Missing Persons, Homicide, Domestic Violence and Criminal Harassment, and Sex Crimes; determines when case files can be concluded
• Provides court support services; liaises with Crown Counsel and informs clients of court-imposed conditions, court procedures, and case progress through the court system; conducts court orientation; attends meetings with victims and Crown Counsel; facilitates access to vulnerable victim testimonial aids; arranges for court escorts, as required; accompanies clients to court for emotional support
• Acts as intermediary with external agencies to assist clients in gathering and providing information and in completing forms; transports clients to alternate locations, as required
• Participates in and provides peer debriefing to colleagues
• Gathers information about community resources; prepares and maintains records and reports related to the work
• Liaises with the VSU Primary Dog Handler and determines the suitability of utilizing the VSU Justice Facility Dog for their clients; has exposure to the Justice Facility Dog in the office and on scene
• Continues participation in the annual mandatory high-stress debrief program
• Other related duties and responsibilities as assigned

Knowledge, Skills, and Abilities

• Considerable knowledge of the principles, practices, and techniques of crisis intervention and of evaluation, assessment of psychological, social, and cultural considerations, and appropriate intervention models
• Sound knowledge of policies and regulations, the criminal code, and other applicable legislation
• Sound knowledge of community, social, legal, and health resources available for referral of clients
• Working knowledge of court procedures as they relate to the work performed

Experience

• Ability to function effectively to provide crisis intervention in emergency situations and under conditions of stress and conflict, and to make decisions about personal and client safety
• Ability to conduct evaluation and assessment of psychological, social, and cultural considerations, and to apply appropriate intervention models
• Ability to recognize and deal with behavioural, social, and psychological problems
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts

Experience (Required)

• Considerable knowledge and experience in crisis intervention and emotional support, and sound related experience in psychological first aid and crisis support

Preferred

• Minimum two years of related experience
• Direct experience in Victim Services as a paid Victim Services worker

Education (Required)

• Degree in the field of social sciences, such as psychology, or social work with supplemental related coursework

Preferred

• Additional course work and training in crisis intervention, critical incident stress debriefing, psychological first aid or crisis counselling
• Victim services training

Other Requirements

• Must be comfortable working in an environment with a Justice Facility dog present
• Valid class 5 BC driver’s licence with a satisfactory drivers abstract
• All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years.
• Must be a Canadian citizen or Permanent Resident

Selection Process

Candidates will be required to take a test. A minimum 70% passing mark is required to move forward to the interview. Marks will be based on a 60% test and 40% interview.

This position falls under the jurisdiction of Teamsters Local 31.