Assistant Bylaw Enforcement Officer - 10 Positions Available

Capital Regional District; Langford; Hybrid; CAD 52,775 - 55,916; Full time

Job summary

The Capital Regional District is seeking an Auxiliary Animal Control Officer to maintain case files, conduct inspections, and ensure compliance with bylaws related to Animal Control.

This position requires excellent communication and customer service skills, as well as experience handling animals. Candidates must be prepared to work varying shifts and respond to emergencies as needed.

Qualifications

• Bylaw Level 1 or Level 2 from the Justice Institute of BC is required.
• Diploma in a related discipline is preferred.
• Minimum of 1 year directly related experience is necessary.

Responsibilities

• Conduct field investigations and enforce bylaws.
• Document evidence and interpret complaints.
• Patrol the community and handle stray animals.

Skills

Communication skills

Customer service

Investigation skills

Document management

Animal handling

Organizational skills

Education

Bylaw Level 1 or Level 2 from the Justice Institute of BC

Diploma in a related discipline

1 year directly related experience

Tools

MS Word

Excel

PowerPoint

Outlook

SharePoint

Job description

• Req ID: 1932
• Business Unit: Housing Planning and Protective Services
• Division: Protective Services
• Regular / Auxiliary: Auxiliary - 10 positions available
• Locations: Greater Victoria, Salt Spring Island, and the Southern Gulf Islands
• Job Type: Auxiliary as and when needed
• Pay Grade: CAN/05/02/J12
• Rate of Pay: $38.31 - $40.59 per hour
• Posting Date: June 19, 2026
• Closing Date: Open until filled

Summary

This position is responsible for maintaining case files, conducting inspections, investigating complaints and undertaking patrols with a view to achieving compliance with applicable bylaws including those related to Animal Control.

Key Duties & Responsibilities

• Conducts field investigations, inspections and patrols to document evidence and enforces bylaws.
• Interprets and processes complaints or referrals concerning the contravention of bylaws and regulations by applying Division enforcement policies.
• Initiates enforcement action where required, carries out follow-up inspections, compiles written reports, issues tickets and gathers information to be used as evidence in court actions.
• Promotes responsible pet ownership.
• Attempts to obtain cooperation and compliance with bylaws and maintains positive public relations.
• Answers, records and acts on complaints received and issues warning notices and municipal ticket information to violators.
• Patrols the community and banned areas on a routine basis and picks up stray animals off the street or from members of the public.
• Sets animal traps.
• Picks up and transports injured and deceased animals.
• Prepares cases for legal action, prosecutes bylaw offenses and serves summonses.
• Inspects dog kennels.
• Investigates livestock compensation claims and prepares reports.
• Distributes dog licenses to vendors and collects revenue.
• Carries out routine follow-up on unlicensed dogs.
• Liaises with Animal Shelter and completes impound forms.
• Suggests solutions to animal behavioral problems.
• Keeps Animal Care vans clean and stocked with all necessary equipment and paperwork.
• Liaises with other agencies such as local police forces, Islands Trust, Ministries, SPCA, and Conservation Officers.
• Maintains records related to inspection and enforcement activities.
• May be required to cover after hours on call duties as part of a rotation (compensated per Collective Agreement).
• Answers front counter and phone inquiries from members of the public.
• Follows all policies, procedures and standards of the CRD.
• Performs other related duties as required.

Additional Information

• Ability to work a variety of shifts, including weekdays, weekends, holidays, days and evenings, and on an as-and-when-required basis.

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills.
• Strong ability to investigate complaints or reports of bylaw infractions and obtain compliance through the use of tact, persuasive diplomacy and sound judgement.
• Considerable experience with handling aggressive or distressed animals including vicious dogs.
• Thorough knowledge and experience dealing with animal behavioural problems.
• Considerable experience training dogs and other animals.
• Strong ability to maintain clear records, documentation and log books.
• Thorough knowledge of and ability to apply animal control bylaws and other legislation.
• Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
• Strong organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.
• Strong ability to diffuse and resolve difficult customer service situations in person and by telephone.
• Considerable experience with cash handling.
• Strong ability to deal with verbally abusive, volatile and hostile persons.
• Strong ability to identify issues, analyze and determine solutions and resolve problems using initiative and sound judgment.
• Strong ability to prepare comprehensive and detailed reports for senior staff and stakeholder audiences.
• Strong ability to maintain and administer an effective work program in regulatory issues.
• Strong aptitude for learning Geographic Information Systems and other software programs.
• Strong ability to perform a wide variety of activities in all types of weather conditions and terrain.

Qualifications

• Bylaw Level 1 or Level 2 from the Justice Institute of BC
• Diploma in a related discipline
• A minimum of 1 year directly related experience
• An equivalent combination of education and experience

Certifications

• Valid BC Driver's Licence
• Acceptable criminal record check. The applicant/incumbent is required to undergo a criminal record check to work in this position and to report to their supervisor if any criminal charges are laid against them that may be related to their employment.
• Standard First Aid
• Use of Force Certification