Assistant Bylaw Enforcement Officer - 10 Positions Available

CRD; Victoria; On-site; CAD 52,775 - 55,916; Part time

Job summary

CRD is looking for an Assistant Bylaw Enforcement Officer to conduct inspections, investigate complaints, and patrol areas to ensure compliance with bylaws related to animal control. The role requires excellent communication skills, experience in animal handling, and a valid BC Driver's Licence.

As part of a team, you'll work a variety of shifts to maintain the community's wellbeing. Successful candidates must hold Bylaw Level certifications and have directly related experience in law enforcement or a relevant field.

Qualifications

• Proven ability to investigate and enforce bylaws.
• Experience working with aggressive or distressed animals.
• Strong written documentation skills.

Responsibilities

• Conduct field investigations and enforce bylaws.
• Handle complaints and initiate enforcement actions.
• Document evidence and prepare cases for legal action.

Skills

Excellent communication skills

Strong investigative skills

Animal handling experience

Strong organizational skills

Conflict resolution skills

Geographic Information Systems

Cash handling experience

Education

Bylaw Level 1 or Level 2 from the Justice Institute of BC

Diploma in a related discipline

1 year directly related experience

Job description

Assistant Bylaw Enforcement Officer - 10 Positions Available

Business Unit: Housing Planning and Protective Services

Division: Protective Services

Regular / Auxiliary: Auxiliary - 10 positions available

Locations: Greater Victoria, Salt Spring Island, and the Southern Gulf Islands

Job Type: Auxiliary as and when needed

Pay Grade:CAN/05/02/J12

Rate of Pay:$38.31 - $40.59 per hour

Summary

This position is responsible for maintaining case files, conducting inspections, investigating complaints and undertaking patrols with a view to achieving compliance with applicable bylaws including those related to Animal Control.

Key Duties & Responsibilities

• Conducts field investigations, inspections and patrols to document evidence and enforces bylaws.
• Interprets and processes complaints or referrals concerning the contravention of bylaws and regulations by applying Division enforcement policies.
• Initiates enforcement action where required, carries out follow-up inspections, compiles written reports, issues tickets and gathers information to be used as evidence in court actions.
• Attempts to obtain cooperation and compliance with bylaws and maintains positive public relations.
• Answers, records and acts on complaints received and issues warning notices and municipal ticket information to violators.
• Patrols the community and banned areas on a routine basis and picks up stray animals off the street or from members of the public.
• Sets animal traps.
• Picks up and transports injured and deceased animals.
• Prepares cases for legal action, prosecutes bylaw offenses and serves summonses.
• Investigates livestock compensation claims and prepares reports.
• Distributes dog licenses to vendors and collects revenue.
• Carrying out routine follow-up on unlicensed dogs.
• Liaises with Animal Shelter and completes impound forms.
• Suggests solutions to animal behavioral problems.
• Keeps Animal Care vans clean and stocked with all necessary equipment and paper work.
• Liaises with other agencies such as local police forces, Islands Trust, Ministries, SPCA, and Conservation Officers.
• Maintains records related to inspection and enforcement activities.
• May be required to cover after hours on call duties as part of a rotation (compensated per Collective Agreement).
• Answers front counter and phone inquiries from members of the public.
• Follows all policies, procedures and standards of the CRD.
• Performs other related duties as required.

Additional Information

• Ability to work a variety of shifts, including weekdays, weekends, holidays, days and evenings, and on an as-and-when-required basis.

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills.
• Strong ability to investigate complaints or reports of bylaw infractions and obtain compliance through the use of tact, persuasive diplomacy and sound judgement.
• Considerable experience with handling aggressive or distressed animals including vicious dogs.
• Thorough knowledge and experience dealing with animal behavioural problems.
• Considerable experience training dogs and other animals.
• Strong ability to maintain clear records, documentation and log books.
• Thorough knowledge of and ability to apply animal control bylaws and other legislation.
• Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
• Strong organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.
• Strong ability to difuse and resolve difficult customer service situations in person and by telephone.
• Considerable experience with cash handling.
• Strong ability to deal with verbally abusive, volatile and hostile persons.
• Strong ability to identify issues, analyze and determine solutions and resolve problems using initiative and sound judgment.
• Strong ability to prepare comprehensive and detailed reports for senior staff and stakeholder audiences.
• Strong ability to maintain and administer an effective work program in regulatory issues.
• Strong aptitude for learning Geographic Information Systems and other software programs.
• Strong ability to perform a wide variety of activities in all types of weather conditions and terrain.

Qualifications

• Bylaw Level 1 or Level 2 from the Justice Institute of BC
• Diploma in a related discipline
• A minimum of 1 year directly related experience
• An equivalent combination of education and experience

Certifications

• Valid BC Driver's Licence
• Acceptable criminal record check. The applicant/incumbent is required to undergo a criminal record check to work in this position and to report to their supervisor if any criminal charges are laid against them that may be related to their employment.
• Standard First Aid
• Use of Force Certification