Courier Team Lead

Federal Express Corporation; Ottawa; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a motivated Part-Time Courier Team Lead who is bilingual in French and English. This role involves overseeing daily operations, mentoring hourly employees, and ensuring best practices are followed. The ideal candidate will possess strong communication and leadership skills, along with a valid driver's license. Join a dynamic team where your contributions will directly impact service quality and customer satisfaction. If you're looking for a role that combines responsibility with the opportunity to make a difference, this position is perfect for you.

Qualifications

• Minimum of 2 years current courier experience.
• Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs.

Responsibilities

• Assist management in overseeing daily sort and delivery activities.
• Model best practices and mentor hourly employees.

Skills

Bilingualism (French and English)

Strong communication skills

Conflict resolution

Leadership ability

Analytical skills

Problem-solving skills

Customer relations

Education

High school diploma/equivalent

Tools

Excel

Job description

Description

This is an interview position.

To assist management in overseeing daily sort, delivery/pickup activities and remote domicile location/feeder operations (where applicable). Leads the sector as assigned, ensuring best practices and effective operations, and models the way for hourly employees by becoming a mentor and demonstrating role model behavior, including strong communication, conflict resolution, and leadership ability (through Best Practices methods).

MUST BE BILINGUAL -- FRENCH AND ENGLISH

Required Knowledge, Skills, and Abilities

Educational Requirements

• High school diploma/equivalent

Related Experience Requirements

• Minimum of 2 years current courier experience

Other Specific Mandatory Experience Requirements (Preferred)

• Personal Development Stream of Excel

Technical Skill Requirements

• Solid knowledge of the following:
• Must possess a valid driver’s license and have a good driving record.
• Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
• Remains current with training in BP and defensive driver/process updates.
• Good understanding of FedEx products, features of service, and general operations.
• Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
• Some knowledge of Federal Express operations and Canadian Customs regulations is an asset.
• Solid communication/interpersonal skills with the ability to motivate, coach, and train employees on the job.
• Ability to prioritize and delegate in a time-sensitive manner.

Interpersonal Skill Requirements

• Excellent interpersonal, customer relations, and communication skills.
• Good analytical, problem-solving, prioritization, and organization skills.
• Team player.

Preferred Qualifications

Pay Transparency and Additional Details

Part-Time Courier Team Lead - Bilingual [Fr & Eng], Full Driver's license needed. Include resume. Posted Apr 30, 2025. Apply by end of day May 7, 2025.

Disclaimer

This job description is general and not exhaustive of all duties, responsibilities, and qualifications. The incumbent is expected to perform all other duties as assigned, complete mandatory testing and training, operate in a PC Windows environment, and work varying shifts based on business needs. If residing in Quebec, bilingualism (French and English) is required. Candidates for driving roles must have a valid driver’s license (e.g., Class 5, G, or 1[AZ]) and a clean driving record within the last 24 months. Selection will consider current driver’s abstract, interview performance, and driver assessments.

Employment Equity Statement

FedEx is committed to diversity and inclusion, fostering respectful, safe, and inclusive workplaces. Applications from all qualified candidates are welcome, including women, persons with disabilities, Indigenous persons, culturally diverse individuals, and 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.