Coordonnateur des services aux locataires

BGIS; Surrey; On-site; CAD 54,000 - 68,000; Full time

Job summary

BGIS in Surrey, BC, Canada is seeking a Tenant Services Coordinator on a 1-year contract to coordinate small-scale maintenance projects, workspace changes, design services and office services for BGIS clients. The role requires strong organizational and interpersonal skills, attention to budget and schedules, and the ability to work with contractors and facilities managers.

A high school diploma and relevant coursework are expected.

Qualifications

• High school completion plus a specialized technical or business course.
• 1–3 years of related experience.
• Proficiency with CAD and MS Office; strong documentation skills.

Responsibilities

• Receive, process and validate service requests (phone, email, in-person).
• Coordinate BGIS and subcontractors to deliver tenant services.
• Assist Facility Managers with delivery of small-scale projects; monitor budget and quality.
• Review contracts, report discrepancies, and request Purchase Orders.
• Interpret client work processes, policies, and workplace culture for effective service delivery.
• Other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Coordination

Documentation

Independent work

Education

High school + technical/business course

Tools

CAD

MS Office

Job description

Tenant Services Coordinator (1 Year Contract)

Surrey, BC, Canada

Job Description

SUMMARY

TheTenant Services Coordinatorsupports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services.This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. Theyare alsoresponsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGISand subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job-related experience
• Effective Interpersonal skills, with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organizational, coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts, as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software

Licenses and/or Professional Accreditation

• Valid driver’s license (as required)

This is a full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.