Tenant Services Coordinator

BGIS; Vancouver; On-site; CAD 54,000 - 68,000; Full time

Job summary

BGIS in Vancouver is seeking a Tenant Services Coordinator to coordinate small-scale maintenance projects, workspace changes, design services and office services for BGIS clients. You will also resolve tenant issues related to service projects, assemble scope and specifications, tendering, financial administration, and monitor contractor performance for tenant service and base building projects.

This full-time role requires strong communication, organization, and the ability to work with

Qualifications

• High school diploma with a technical or business course.
• 1+ year of related experience.
• Strong client management and customer service.
• Excellent verbal and written communication.
• Knowledge of project delivery and tendering processes.
• General knowledge of commercial building systems and/or construction.
• Strong organization and multi-tasking.
• Ability to work independently.
• Ability to interpret contracts.
• CAD proficiency is an asset.
• Experience in facility management, churn, or related sectors.
• Proficiency with MS Office and email.

Responsibilities

• Receive, process and validate service requests by phone, email, or visits and track work orders.
• Coordinate BGIS and subcontracted forces to deliver tenant services within scope.
• Assist Facility Managers with delivery of small-scale tenant service projects, selecting contractors and monitoring performance.
• Review contract work, report discrepancies, and request Purchase Orders.
• Interpret client work processes, workplace culture and policies for effective delivery.
• Other duties as assigned.

Skills

Client management

Customer service

Communication skills

Interpersonal skills

Project delivery

Tendering processes

Building systems knowledge

Independent work

Contract interpretation

MS Office & email

Education

High school + technical or business course

Tools

CAD proficiency

Job description

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

Summary

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

Key Duties & Responsibilities

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job-related experience
• Superior client management/customer service skills
• Effective Interpersonal skills, with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organizational, coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts, as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software

Licenses and/or Professional Accreditation

• Valid driver’s license (as required)

This is a full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.