Tenant Services Coordinator (1 Year Contract)

BGIS; Surrey; On-site; CAD 54,000 - 68,000; Full time

Job summary

BGIS is seeking a Tenant Services Coordinator in Canada to support clients by coordinating small-scale maintenance projects, workspace changes, and related services. You will assemble scope/specifications, tendering, financial administration, and monitor contractor performance for tenant services and base building work.

The role requires strong client management, organizational skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school completion with a technical or business course.
• 1–3 years in a related tenant services or facilities role.
• Strong client management and communication abilities.
• Ability to interpret contracts and tendering processes.
• Familiarity with CAD, MS Office and email tools.

Responsibilities

• Coordinate delivery of tenant services and base building projects.
• Process service requests via phone, email and in person and track work orders.
• Assist Facility Managers with contractor selection and monitoring.
• Review contracts, report discrepancies and request PO approvals.
• Ensure compliance with client processes and policies.

Skills

Client management

Interpersonal communication

Organizational skills

Multi-tasking

Independent work

Contract interpretation

Tendering processes

Commercial building knowledge

Contract administration

Education

High school + specialized course

Tools

CAD

MS Office

Email software

Job description

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

Summary

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

Key Duties & Responsibilities

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job-related experience
• Superior client management/customer service skills
• Effective Interpersonal skills, with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organizational, coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts, as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software

Licenses and/or Professional Accreditation

• Valid driver’s license (as required)

This is a full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.