Coordonnateur des Opérations / Operations Coordinator

SharkNinja; Montreal; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Une entreprise dynamique recherche un Coordonnateur des Opérations pour rejoindre son équipe à Montréal. Ce rôle est essentiel pour la gestion des commandes, le service client, et la collaboration avec les équipes de finance et vente. Si vous êtes passionné par l'excellence opérationnelle et aimez travailler dans un environnement innovant, rejoignez SharkNinja.

Qualifications

• Au moins 2 ans d'expérience en service client ou gestion de compte.
• Expérience avec des détaillants majeurs dans un environnement B2B.

Responsibilities

• Traitement des commandes vers les centres de distribution.
• Gestion de la logistique via EDI ou portails détaillants.
• Collaboration avec les équipes de vente et de finance sur les litiges.

Skills

Attention aux détails

Capacité à travailler de manière autonome

Compétences en Excel intermédiaires

Compétences en résolution de problèmes

Compétences analytiques

Communication en français et en anglais

Education

Diplôme universitaire, de préférence en commerce

Job description

Join to apply for the Coordonnateur des Opérations / Operations Coordinator role at SharkNinja

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted brands, Shark and Ninja, the company has a proven track record of disruptive innovation and market growth. Headquartered in Needham, Massachusetts, with over 3,300 employees, its products are sold worldwide.

Position Title : Coordonnateur des Opérations

Location : Montréal (hybride)

Overview

The Operations Coordinator will assist in managing SharkNinja’s order process, customer service, and administrative tasks. The role focuses on accurate order processing, collaboration with Finance and Sales, and ensuring excellent customer service. Responsibilities include processing orders, verifying stock, managing logistics, resolving issues, and supporting continuous improvement initiatives.

Key Responsibilities

• Processing orders to distribution centers
• Checking stock availability
• Managing logistics via EDI or retailer portals
• Monitoring order statuses and resolving issues
• Collaborating with sales and finance teams on chargebacks and disputes

Required Attributes & Skills

Attention to detail and accuracy

Autonomous work capability

Intermediate Excel skills

Problem-solving and analytical skills

Ability to work under pressure and multitask

Strong communication skills in French and English

Education & Experience

University degree, preferably in Commerce

At least 2 years in customer service or account management

Experience with major retailers in a B2B environment

Additional Requirements

Flexible working hours for global meetings

Our Culture & Values

SharkNinja fosters an inclusive, innovative environment, emphasizing diversity, continuous improvement, and teamwork. We offer competitive benefits, growth opportunities, and a vibrant community dedicated to disrupting markets and delivering exceptional products.

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