Coordinator, Ticketing Communications

Maple Leaf Sports & Entertainment Ltd.; Toronto; Hybrid; CAD 28,000 - 40,000; Part time

Job summary

Maple Leaf Sports & Entertainment Ltd. is seeking a Coordinat**or, Ticketing Communications** to support MLSE’s ticketing communications across Maple Leafs, Raptors, Toronto FC, Argos, Marlies, Raptors 905, and LIVE brands.

This part-time role (32 hours/week) focuses on email campaign development and multi-channel support, collaborating with internal teams and external agencies. The ideal candidate will have 1-2 years in digital communications, strong Excel skills, and excellent copywriting

Qualifications

• 1-2 years in digital communications or marketing (agency or in-house).
• Proficient in MS Excel with ability to manipulate large data sets.
• Strong copywriting for digital platforms (email, blog, social, app, ads).
• Meticulous with grammar, typos, and fact-checking.
• Understanding of design principles for digital/email marketing.
• Highly organized and able to manage multiple projects in a fast-paced environment.
• Curiosity and growth mindset; eager to learn the industry.
• Knowledge of email marketing platforms (Salesforce, Conversions) is an asset.

Responsibilities

• Supporting the overall Ticket Sales & Service communications portfolio by contributing to the end-to-end email campaign process.
• Assisting the team with project coordination as needed including project briefing, revision, approval, QA and deployment.
• Liaising with agency partner and internal stakeholders to facilitate the development of campaigns.
• Monitoring projects to ensure timeliness, accuracy, and adherence to best practice.
• Tracking project status, providing regular updates and ensuring timely delivery.
• Developing engaging copy based on audience and conveying messaging clearly and succinctly.
• Providing creative direction for asset development to support captivating storytelling.
• Managing large sets of data securely and with accuracy.
• Conducting quality assurance to ensure campaigns are error-free in copy, imagery, links, and data.
• Supporting with other multi-channel campaigns as needed, including mobile app platform management and push notifications

Skills

Copywriting

Project coordination

Attention to detail

Organizational skills

Multi-tasking

Growth mindset

Curiosity

Communication

Sports interest

Email marketing

Education

Communications degree

Sports business degree

Tools

Excel

Salesforce

Conversions

Job description

As a Coordinator, Ticketing Communications, you will be part of a dynamic group supporting MLSE’s Ticketing initiatives through communications channels, primarily email campaigns. Reporting to the Manager, Engagement & Secondary, you will assist in the development of campaigns for all MLSE brands (Maple Leafs, Raptors, Toronto FC, Argos, Marlies, Raptors 905 and LIVE) across a variety of functions, including Membership, Sales, Suites, Commercialization, and more. In this part-time role (32 hours per week), you will work with internal stakeholders and external partners to contribute to Ticketing objectives. **RESPONSIBILITIES** * Supporting the overall Ticket Sales & Service communications portfolio by contributing to the end-to-end email campaign process* Assisting the team with project coordination as needed including project briefing, revision, approval, QA and deployment* Liaising with agency partner and internal stakeholders to facilitate the development of campaigns* Monitoring projects to ensure timeliness, accuracy, and adherence to best practice* Tracking project status, providing regular updates and ensuring timely delivery* Developing engaging copy based on audience and conveying messaging clearly and succinctly* Providing creative direction for asset development to support captivating storytelling* Managing large sets of data securely and with accuracy* Conducting quality assurance to ensure campaigns are error-free in copy, imagery, links, and data* Supporting with other multi-channel campaigns as needed, including mobile app platform management and push notifications **QUALIFICATIONS** * 1-2 years experience working in a digital communications or marketing capacity, either agency or in-house.* Proficient in MS Excel and able to manipulate large sets of data using formulas* Strong copywriting skills for digital platforms (email, blog, social media, app, ads, etc.)* Meticulous attention to detail (grammar, typos, fact-checking) with the ability to produce error-free work* Understanding of design principles for digital platforms and email marketing best practices* Highly organized and able to manage multiple projects at a time in a fast-paced environment* Curiosity and growth mindset with a desire to elevate and optimize existing output* Passionate about the sports and entertainment business with a desire to learn about the industry* Post-secondary education in communications, sports business, media or related discipline* Basic understanding of the NHL, NBA, MLS, and CFL landscapes in an asset* Agency experience is an asset* Knowledge of email marketing platforms (i.e. Salesforce, Conversions.) is an asset. **Please note this is a part-time hourly position.** **Please apply by: Friday, October 16 at 11:59 pm.****Job Posting Compensation Range/Rate:**$25 / hour