Call Centre Representative

Maple Leaf Sports & Entertainment Partnership; Toronto; On-site; CAD 25,000 - 33,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a Call Centre Representative for Reservations and Fan Services to deliver outstanding service to fans and guests. You will handle reservations for Clubs and restaurants and manage inquiries with a responsive, friendly approach.

This role requires 1+ year in customer service, strong communication, and the ability to multitask in a fast-paced environment; the team values energy, teamwork, and reliability.

Qualifications

• 1+ year in customer service or call center environment.
• Ability to communicate effectively and multi-task.
• Fast-paced, energetic, team player.
• Salesforce knowledge is an asset.

Responsibilities

• Book reservations for clubs and restaurants via phone and email.
• Handle high-volume inbound and outbound calls.
• Input events and TV schedules into Sevenrooms notes across all restaurants.
• Oversee both Dining inbox and Fan Services inbox.
• Book accessible parking for event days at Scotiabank Arena.
• Create daily reports for internal restaurant teams.
• Input restaurant upsells into Sevenrooms.
• Connect with internal departments regarding guest inquiries/reservations.
• Manage Lost and Found across our venues.
• Availability to work evenings, weekends, and holidays (if needed).
• Other office duties that may arise.

Skills

Customer service

Call center

Team player

Communication

Multitasking

Energetic

Tools

Salesforce

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities-- and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. ** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

As a Call Centre Representative for Reservations and Fan Services, you will help deliver exceptional service to our fans and guests.

Responsibilities

• Book reservations for Clubs and restaurants (Real Sports, E11even, ScotiaClub, Hot Stove, and the Platinum Club) via Phone and e-mail using our reservation systems Sevenrooms and Opentable.
• Handle high-volume inbound and outbound calls for Restaurants and Guest Services.
• Input events and TV schedules into Sevenrooms notes across all restaurants.
• Oversee both Dining inbox and Fan Services inbox.
• Book accessible parking for event days at Scotiabank Arena.
• Create daily reports for internal restaurant teams.
• Input restaurant upsells into Sevenrooms.
• Connect with internal departments regarding guest inquiries/reservations.
• Manage Lost and Found across our venues.
• Availability to work evenings, weekends, and holidays (if needed).
• Other office duties that may arise.

Qualifications

• Call Centre experience is an asset, but not required.
• 1+ year in customer service.
• Salesforce is an asset, but not required.
• Ability to work in a fast-paced environment.
• Energetic, personable, and a team player.
• Ability to communicate effectively and multi-task.

Apply By: Friday, Oct. 16 at 11:59 pm.

Job Posting Compensation Range/Rate: $21.01 / hour

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!