Coordinator, Student Conduct and Case Administration

University of Victoria; Victoria; On-site; CAD 77,000 - 100,000; Full time

Job summary

The University of Victoria is seeking a Coordinator for Student Conduct and Case Administration to support triage, data collection and file management of student conduct matters. This role may facilitate early resolution with students and backs up related coordinators as needed.

Responsibilities include handling confidential processes, contributing to policy development and providing student-facing communications with clarity and fairness. This is a full-time position based in Victoria, BC.

Qualifications

• Bachelor’s degree in public administration, legal administration, social work, conflict resolution, student affairs or related field plus four years of relevant experience.
• Ability to triage complex behavioural concerns considering jurisdiction, risk and institutional liability.
• Experience with confidential information, record keeping and report writing.
• Experience supporting diverse populations in navigating complex processes with sensitivity.
• Ability to communicate in a trauma-informed, client-centred and professional manner.

Responsibilities

• Lead triage and intake of concerns for review under the policy.
• Provide administrative support to the Student Conduct and Case Resolution team.
• Collect, manage and report case-related data for internal and external partners.
• Advance priorities through projects on reporting, policy review and student materials.
• Prepare student-facing communications balancing clarity and procedural fairness.

Skills

Triage complex behavioural concerns

Case administration

Data collection and reporting

Confidential information handling

Trauma-informed communication

Interpersonal skills

Education

Bachelor’s degree in a related field

Tools

FAST

BANNER

Job description

Coordinator, Student Conduct and Case Administration - (990281.1)

Organizational Unit

University of Victoria -> Student Affairs -> Office of Student Life

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

23 September 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$76,643.00 - $99,674.00

Additional Posting Information

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

SG10

Start Date

9/30/2026

End Date

6/15/2028

Employee Group:

PEA - Term

# of Hires Needed

1

Category

Administrative and Support Services

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

The salary range for this position is:

• Recruitment range: $76,643 to $84,502. Starting salary is determined in accordance with the PEA Collective Agreement.
• Performance range: Up to $99,674. Progression beyond the recruitment range is available through annual performance increases, in accordance with the PEA Collective Agreement.

Job Summary

Mandate:
The Coordinator, Student Conduct and Case Administration, plays a critical role in supporting the review and response to student conduct and high-risk behaviour concerns managed by the Office and university. The Coordinator will play an integral part of the Student Conduct and Case Resolution team by facilitating the triage, data collection and file management related to student conduct concerns. This role may also facilitate early resolution processes with students who are involved in an incident on campus. The coordinator will also support key projects in the areas of program development, prevention, and response. The Coordinator, Student Conduct and Case Administration, will also act as back-fill and support to the Coordinator, Student Conduct and Case Resolution, as needed. This can include supporting and collaborating with the Manager and Associate Director, Student Conduct and Case Resolution, on complex student matters.

Scope:
The Coordinator, Student Conduct and Case Administration, is responsible for providing specialized administrative, procedural, and project-based support functions related to the university’s student conduct policies with a primary focus on the Resolution of Non-Academic Misconduct Allegations policy.

The Coordinator, with supervision, works to support the following areas of responses under the policy:

• Leads, with support and supervision, the triage and intake of concerns reported to the OSL for review under the policy.
• Provides specialized administrative support to the Student Conduct and Case Resolution team in response to non-academic student misconduct matters for undergraduate and graduate students. This includes participating in confidential processes that relate to high-impact and complex student matters.
• Leads, with support and supervision, the collection, management, and reporting of case-related data for internal and external partners.
• Supports and leads projects, with support and supervision, to advance key priorities of the team including in the areas of enhancing statistical reporting and identification of trends, policy review, student-facing materials related to resolution processes, and tools.
• Prepares student-facing communications and documents related to resolution processes in a manner that balances clarity, procedural fairness with support and student readability; and
• Leads, with support and supervision, educational and non-disciplinary resolution processes with students to promote personal responsibility and support community expectations while upholding the principles outlined in the policy.
• Manages each student interaction in alignment with the support model embedded into student conduct processes and best practices in student development theory, student-centered support, trauma-Informed practice, and accessibility.

Job Requirements

This position requires a level of education, training, and experience equivalent to a bachelor’s degree in a related field (such as public administration, legal administration, social work, conflict resolution, Student Affairs administration, business administration) plus four (4) years of relevant experience. An equivalent combination of education, training, and experience may be considered.

• Experience with effectively triage complex behavioural concerns in consideration of jurisdiction, risk (include risk of violence), support needs, capacity, and institutional liability.
• Advanced experience in case administration, data collection and reporting, and preparing written materials related to policy, procedures, and institutional frameworks.
• Experience working with highly sensitive and confidential information, record keeping and report writing.
• Experience working with a diverse population who are navigating complex circumstances, process, and conflict. Demonstrated ability to communicate in a trauma-informed, person-centered, compassionate and clear manner.
• Experience supporting both internal and external stakeholders, i.e. public and team members, in navigating complex processes.
• Experience making independent decisions, where appropriate, to determine operational responses and administrative procedures. Insight and discretion regarding when to consult and seek direction, particularly when managing circumstances that may involve individual and/or institutional risk.
• Experience demonstrating strong interpersonal and communication skills with an ability to act with a high level of confidentiality and professionalism, to deal with sensitive issues with tact, diplomacy and compassion.
• Experience working within a team environment that requires the ability to balance and manage multiple competing priorities involving complex, sensitive, and high-profile topics.
• Experience with case management including the maintenance of confidential records, managing workflow, consulting with other units, and scheduling meetings.
• Experience working with highly confidential personal information within privacy legislation and university policies and demonstrated ability to develop procedures that support effective investigations and resolutions.
• Experience supporting and/or administering conflict resolution processes including educational processes, voluntary resolution processes, mediation and restorative justice within a complex policy and/or regulatory framework.
• Experience working directly with students from diverse populations and with the ability to consider the unique context, lived experiences, culture, and barriers that may influence a student’s engagement.

Knowledge and Skills

• Ability to work effectively both independently and in a team environment, collaborating with a broad range of people to achieve goals and objectives.
• Advanced administrative skills including the application of Microsoft Office tools, case management software, and university administrative platforms (i.e. FAST, BANNER).
• Demonstrated understanding of the principles of natural justice and procedural fairness.
• Knowledge of current and emerging trends in higher education as it pertains to student conduct, student development and success.
• Sound knowledge of student development theory, contemporary student health and wellness issues, including the particular needs of students with disabilities, LGBTQ*, graduate, Indigenous and international students.
• Ability to work in an unpredictable setting with complex, sensitive, and high-profile impact topics.
• Demonstrated skills in working with individuals experiencing crisis, conflict, impacts of violence, multiple barriers to wellness and their families/support people.

The following are considered to be assets

• Master’s degree in a related field.
• Experience, education, and training in alternative dispute resolution including restorative justice, mediation, conflict coaching, legal administration, and risk assessment.
• Experience working with high-risk populations.
• Experience leading or significantly contributing to projects related to the development of policy, educational materials, and procedural tools and guidelines.

Territory Acknowledgement

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups .

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact: [e-mail] Any personal information provided will be maintained in confidence.