Student Services Admissions Assistant

University of Victoria; Victoria; Hybrid; CAD 58,000 - 62,000; Full time

Benefits offered by this job

Hybrid flex arrangement

Benefits package

Job summary

University of Victoria is seeking a Student Services Admissions Assistant to support the registration process for all DCS programs, including many international students. Reporting to the Senior Admissions Officer, you will handle inquiries and guide applicants through registration.

The role is busy, student-centered, and offers a hybrid flex arrangement with a competitive salary and strong benefits under UVic. You’ll join UVic’s diverse team and contribute to a positive student experience.

Qualifications

• Secondary school graduation or equivalent.
• Some related post-secondary education.
• Experience in a high-volume administrative environment.

Responsibilities

• Process and convey registration information for all DCS programs; manage ~17,000 registrations annually.
• Respond to inquiries from agents, students, parents, and staff via in-person, phone and email.

Skills

Excel proficiency

Communication skills

Customer service

Attention to detail

Teamwork

Education

Secondary school graduation

Some post-secondary education

Tools

SharePoint

Adobe Pro

Banner/FAST/OASIS

Job description

Share this job as a link in your status update to LinkedIn.

Organizational Unit

University of Victoria -> Continuing Studies

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

20 September 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$4,860.00 - $5,160.00

Additional Posting Information:

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

Hours of Work

Monday to Friday, 8:30 am - 4:30 pm

Employee Group:

CUPE 951 - Regular

# of Hires Needed

1

Category

Administrative and Support Services

About this Opportunity

Are you someone who thrives working in a fast-paced, student-centered environment?

Do you enjoy working with a group of dynamic like-minded people?

If you answered yes to these two questions, then read on.

As the Division’s Student Services Admissions Assistant, you will support students by conveying and sharing information about the registration process for all DCS programs. A large percentage of these students are international. The position is busy, varied and the rewards are endless.

The University of Victoria is considered one of the leading employers in the City of Victoria. UVic offers a competitive salary, excellent benefits package, professional development opportunities and much more.

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

*This position is eligible for a hybrid flex arrangement*

Job Summary

Reporting to the Senior Admissions Officer, the Student Services Admissions Assistant (SSAA) processes, evalulates and conveys registration information and completion of approximately 17,000 registrations annually. A large percentage of these applicants are international students, whose first language is not English and require more time and effort.

The incumbent responds to a broad range of queries from agents, students, parents and staff, including in-person, telephone, and email communications.

Job Requirements

Experience

3 years experience working in an administrative or clerical position in a high-volume, complex organization.

Related work experience should include:

• Familiarity with complex information systems such as financial, customer accounts or student records systems (e.g. Banner, FAST, OASIS)
• Administrative office duties include providing first-point-of contact support and customer service.
• Interpreting and/or applying policy and procedures.
• Providing exemplary customer service.

Preference will be given to applicants with experience with

• Knowledge and understanding of the University and the Division of Continuing
• Experience gained in a post-secondary environment

An equivalent combination of education, training, and experience.

Skills

• A dvanced Microsoft office skills including Outlook, Word, PowerPoint and particularly Excel
• Demonstrated intermediate level of technical proficiency in working with computer systems, programs and data files such as SharePoint and Adobe Pro
• Excellent analytical, problem solving, quality control and attention to detail skills
• Ability to function in a highly demanding, multi-tasking environment
• Highly organized and able to manage high volumes of time-sensitive information accurately
• Excellent communication and interpersonal skills; ability to explain complex admission requirements
• Ability to maintain confidentiality, highly sensitive and private information
• Team-oriented and student-centered, with a genuine interest in student experience
• Commitment to UVic and the Division’s strategic goals regarding student recruitment and retention
• Ability to defuse tense or unpleasant situations by skillful communication and interaction
• A proven ability to handle a high volume of email and phone correspondence daily.
• Ability to prioritize and plan workload often under pressure of deadlines and interruptions in a busy environment
• Demonstrated ability to be socially and culturally responsive

Specialized Knowledge/Education

Secondary school graduation or equivalent and some related post-secondary education.

Territory Acknowledgement

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups .

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact: [e-mail] Any personal information provided will be maintained in confidence.

What UVic Offers

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