Manager, Commuter Services

University of Victoria; Victoria; On-site; CAD 70,000 - 91,000; Full time

Job summary

The University of Victoria, located in Victoria, BC, seeks a Manager, Commuter Services to oversee front-office services including parking product sales, citation resolution, and related operations. You will lead a team, manage financial administration, and ensure policy compliance with the university’s Traffic and Parking Regulations.

Reporting to the Senior Manager, you will coordinate with Parking Compliance Officers and Security Officers, and support stakeholders while maintaining accuracy

Qualifications

• Post-secondary degree in a related field with 3 years’ experience or equivalent.
• Experience in financial administration, budget procedures and reconciliation.
• Supervision of staff and office administration responsibilities.

Responsibilities

• Manage day-to-day financial administration of the department.
• Oversee staff delivering front-office services and processes.
• Provide effective support for inquiries by clients in person, email or phone.
• Handle escalated issues and the citation appeal process.
• participate in on-call coverage due to 24/7/365 operations.

Skills

Analytical skills

Problem solving

Relationship building

Independent worker

Team collaboration

Leadership

Supervisory skills

Attention to detail

Flexibility

Decision making

Education

Post-secondary degree

Tools

Budget procedures

Job description

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Organizational Unit

University of Victoria -> VP Finance and Operations -> Campus Security Services

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

24 September 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$69,872.00 - $90,849.00

Additional Posting Information

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

SG8

Start Date

10/13/2026

End Date

8/31/2027

Employee Group:

PEA - Term

# of Hires Needed

1

Category

Accounting/Accounts Payable

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

The salary range for this position is:

• Recruitment range: $69,872 to $77,030. Starting salary is determined in accordance with the PEA Collective Agreement.
• Performance range: Up to $90,849. Progression beyond the recruitment range is available through annual performance increases, in accordance with the PEA Collective Agreement.

Job Summary

Mandate:

Reporting to the Senior Manager, Commuter & Administrative Services, the Manager, Commuter Services, is responsible for managing the delivery of front office services, including sales of parking products, employee bus passes, citation resolution, lost and found, lockers, special event parking and motor pool. The MCS is responsible for the delivery and enforcement of the University’s Traffic and Parking Regulations though front office services including an advisory relationship with Parking Compliance Officers and Security Officers regarding parking enforcement.

Objectives:

• Responsible for the day-to-day financial administration of the department
• Oversees employees in the delivery of services and processes that are often sensitive or emotional
• Provides staff with effective support for inquiries received from clients in person, email or over the phone
• Responsible for escalated issues and the citation appeal process

As needed, participates in an on‑call capacity due to the 24/7/365 nature of the operation. This may include being reachable by telephone or in some instances, attending campus to resolve an issue.

Job Requirements

Post‑secondary degree in a related field and 3 years’ experience or a combination of education and experience. This experience must include:

• Financial administration, including working knowledge of budget procedures, financial reconciliation
• Office administration, including development and implementation of procedures
• Supervision of staff

Knowledge, skills, and abilities include:

• Excellent analytical, critical thinking and problem‑solving skills
• Ability to build and maintain productive working relationships with all partners
• Ability to work independently and collaboratively in a team environment
• Proven track record achieving project goals on time and producing deliverables of a high quality
• Ability to work effectively with a diverse population and with all levels of university personnel
• Demonstrated administrative and organizational skills
• Demonstrated leadership, supervisory skills and the ability to inspire a team
• Ability to interpret and apply Collective Agreement clauses applying to supervised staff
• Accuracy and strong attention to detail
• Flexibility to adapt to changing priorities while meeting strict deadlines
• Ability to exercise tact, diplomacy and sound judgment
• Able to make decisions independently based on experience
• Work experience gained in a post‑secondary environment is considered an asset
• Experience in parking operations or administration is considered an asset
• Must have the ability to maintain a Security Officer level security clearance
• Must have the ability to obtain a Vulnerable Sector Criminal Record Check

An equivalent combination of education and experience may be considered.

Territory Acknowledgement:

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement:

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups .

Accessibility Statement:

If you anticipate needing accommodations for any part of the application and hiring process contact: [e-mail] Any personal information provided will be maintained in confidence.

What UVic Offers:

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