Student Support Coordinator - (992555.1)

University of Victoria; Victoria; Hybrid; CAD 8,802,000 - 8,803,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

The University of Victoria in Victoria, BC invites applications for a permanent Student Support Coordinator within the Office of Student Life. The role coordinates prevention, intervention and support for at-risk students across campus and community systems, including crisis management and trauma-informed approaches.

As part of the Student Services division, you will collaborate with Health, Counselling, Residence and Disability Services to enable student success and retention.

Qualifications

• Masters' degree in a related field (e.g., social work, public health, counselling psychology).
• Minimum 5 years of experience managing and responding to sexualized/physical violence.
• Experience handling crises and providing case management support.

Responsibilities

• Provide dedicated advice to students experiencing emotional, social, behavioural and non-academic concerns.
• Help students identify options to make informed decisions.
• Provide non-academic case management support and coordination for students with complex needs.
• Coordinate care, referrals and follow-up for high-risk student issues.
• May work outside regular hours (evenings/weekends) as needed.

Skills

Interpersonal skills

Communication skills

Crisis intervention

Triage assessment

Education

Master's degree in related field

Job description

Organization Unit

University of Victoria -> Student Affairs -> Office of Student Life

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

20 Septemebr 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$88,155.00 - $114,671.00

Additional Posting Information

Please note that while the university encourages and accepts external applications, a strong pool of internal candidates has been identified for this opportunity.

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

SG13

Start Date

9/21/2026

End Date

9/20/2027

Employee Group:

PEA - Term

# of Hires Needed

1

Category

Administrative and Support Services

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

*This position is eligible for a hybrid flex arrangement*

The salary range for this position is:

• Recruitment range: $88,155to $97,206. Starting salary is determined in accordance with the PEA Collective Agreement.
• Performance range: Up to $114,671. Progression beyond the recruitment range is available through annual performance increases, in accordance with the PEA Collective Agreement.

Job Summary

The Division of Student Affairs helps to transforms students' lives by supporting and inspiring the highest standards of student learning and success, community engagement and staff development. The Division is comprised of over 30 reporting units in five departments: Athletics and Recreation, Campus Services, Office of the Registrar, Student Recruitment and Global Engagement, and Student Services.

The Student Services department includes a diverse range of services including Health, Counselling, Residence, the Resource Centre for Students with Disabilities, the Office of Student Life, Academic Advising, and International Student Services.

The Office of Student Life (OSL) is responsible for the investigation and resolution of non-academic student misconduct allegations. Working closely with our campus partners, OSL supports the coordination and response for high-risk non-academic student issues that require case management support.

OSL provides pro-active educational programming for students by developing and delivering programs to advance UVic's response to student mental health issues, sexualized violence awareness and prevention and in other areas that impact the student experience.

Working closely with our campus partners, OSL supports the coordination and response to high-risk non-academic student issues that require case management support.

The Student Support Coordinator serves the university and its students by coordinating prevention, intervention, and support efforts across campus and community systems to assist at-risk students and students facing crises, and other life traumas. The Student Support Coordinator plays a key role in the management of complex/high-risk student issues including:

• providing ongoing support and guidance for students impacted by sexualized/physical violence in understanding reporting options, and accessing campus/community support resources;
• gathering information on complex and multi-dimensional student matters in order to help identify support/resource options for students;
• serving as the university's central point of contact for liaising with students/families in complex student matters; and
• coordinating care, implementing referrals and following-up on student issues requiring case management support.

Responsibilities

The Student Support Coordinator enhances student success and retention by:

• (a) providing dedicated advice to students who are experiencing a variety of significant emotional, social, behavioural and non-academic concerns;
• (b) helping such students identify and understand their options to make informed decisions;
• (c) providing critical non-academic case management support and coordination for students with complex needs;
• (d) providing expertise, consultation and advice in the management of complex student matters which may include assisting students in significant distress or students experiencing trauma to understand their options; and
• (e) implementing effective case management processes that align with various university policies, practices and strategic plans.

The Student Support Coordinator will possess a demonstrated ability to multi-task and manage a diverse caseload. This position requires excellence in the facilitation of on-campus and community referrals, care coordination, planning and crisis management.

May be required to work outside of regular work hours (8:30-4:30) on evenings and weekends or on an identified rotating on-call schedule.

Job Requirements

This position requires a Masters' degree in a related field (e.g., social work, public health, counselling psychology, etc.) and a minimum of 5 years practical work-related experience managing and responding to sexualized/physical violence situations within university-aged populations, with advanced knowledge and skill in trauma-informed practices.

This position requires experience:

• Managing responses to crises;
• Supporting and referring complainants, respondents and witnesses of sexualized/physical violence to a wide range of support services;
• Supporting others in navigating complex processes;
• Handling highly sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality;
• Developing/implementing case management processes/practices in a post-secondary or similarly complex environment ((e.g., health authority, government, sexual assault centre, etc.); and
• Using advanced de-escalation techniques, mediation and conflict resolution skills.

Knowledge of

• Advanced de-escalation techniques, mediation and conflict resolution skills;
• Current trauma-informed practices and the differential impacts of trauma caused by sexualized/physical violence on students;
• Human rights and privacy legislation;
• Local community-based resources and ability to foster and maintain effective working relationship with community based partners;
• Administrative and computer software applications including case management tracking system;
• Unique issues facing university students and knowledge of the intersecting nature of student health and wellness

Additional Requirements

• Strong interpersonal and communication skills;
• An ability to explain and implement complex decisions;
• An ability to work in an unpredictable setting with complex, sensitive and high-profile topics;
• Experience working as part of a case management team;
• Knowledge of student development theory, including the particular needs of students with disabilities, LGBTQ+, graduate, Indigenous and international students, and other diverse populations;
• Ability to provide triage assessment, risk assessment and crisis intervention;
• Strong critical-thinking skills and creative problem-solving;
• Ability to assess and support students sensitively, effectively, respectfully and discreetly;
• Demonstrated experience in handling highly-sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality;
• Ability to work within and assist others in navigating through complex systems; understanding of treatment programs, mental health terminology, including diagnostic categories;
• Knowledge of local community-based resources and ability to foster and maintain effective working relationship with community based partners;
• Knowledge of human rights and privacy legislation;
• Willingness to work with underserved and under-represented student populations; and
• Administrative and computer application skills required to effectively implement and maintain a case management tracking system

Assets

• Experience working with a wide range of diverse constituents; and
• Training in post-secondary threat, violence and risk assessment.

An equivalent combination of education, training, and experience may be considered.

Territory Acknowledgement

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups .

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact: [e-mail] Any personal information provided will be maintained in confidence.