Coordinator, Québec Team

Health Standards Organization (HSO); Pointe-Claire; Hybrid; CAD 59,000 - 69,000; Full time

Benefits offered by this job

Hybrid work model

Defined benefit pension plan

Professional development support

Job summary

Health Standards Organization (HSO) is seeking a Coordinator, Québec Team Support in Montreal with a hybrid work model. You will support the Québec team by handling administrative tasks, maintaining files, and ensuring deadlines are met while improving information management across teams.

The role requires a college diploma in administration and 2–4 years of experience, with French at an advanced level and English at an intermediate level.

Qualifications

• College diploma in administration or equivalent.
• 2–4 years of relevant experience.
• Advanced French and intermediate English communication.
• Advanced Microsoft Office skills.
• Strong organization and planning abilities.
• Excellent interpersonal skills with attention to detail.

Responsibilities

• Support Quebec program management activities.
• Develop accreditation visit schedules.
• Prepare and update documents (policies, procedures, reports).
• Serve as primary client contact.
• Communicate directives to internal teams.
• Train and support clients on platforms.
• Organize information and training sessions.
• Review and format documents/reports for quality.
• Schedule meetings and prepare follow-ups.
• Maintain database for quick information access.
• Coordinate internal and external activities under deadlines.
• Advise teams on document management and clerical tasks.
• Assist other coordinators during peak periods.

Skills

Verbal and written communication

Organizational skills

Document editing

Interpersonal skills

MS Office

Education

College diploma in administration

Tools

Microsoft Office

Job description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.
Terms: Full-time Permanent
Salary (CAD): $58,700 - $69,000 (Commensurate with experience)
This salary range reflects the expected starting salary based on qualifications and experience. This is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and individual / organizational performance.
The offer package provided to the successful candidate will be based on experience, qualifications and other relevant factors.
Location: Montreal (Hybrid Work Model)
About The Role
Note that this job posting is for an existing vacancy.
The Coordinator, Québec Team Support is a member of the Québec business unit team at Accreditation Canada, a division of the Health Standards Organization. Accreditation Canada offers a wide range of accreditation and certification programs for health and social service organizations, aimed at the continuous improvement of the quality and safety of care and services.
Reporting to the Lead Program Manager of the Qmentum Québec and working in collaboration with the Québec Private Sector, the successful candidate will support the team by performing administrative tasks. They will ensure that deadlines are strictly adhered to and contribute to the smooth organization and management of information within their work team. Versatility and initiative are essential qualities.
The person will perform several tasks simultaneously and contribute to the process of improvement. They will ensure the quality and compliance of survey reports produced by the team.
Main Responsibilities

• Work closely with program managers to support activities in Quebec.
• Participate in developing accreditation visit schedules.
• Prepare and update required documents (policies, procedures, reports).
• Serve as the point of contact for clients.
• Communicate directives and requirements to internal teams.
• Train and support clients in using the platforms.
• Organize information and training sessions.
• Review, edit, and format documents and/or reports, ensuring their quality.
• Organize meetings, prepare agendas, and follow-up reports.
• Maintain and update the database for quick access to information needed by various teams and their members.
• Organize and coordinate internal and external activities, sometimes within tight timelines.
• Support and advise the team and managers on best practices for document management, email handling, activity organization, and clerical tasks.
• Assist other coordinators during peak periods in their sectors and upon the manager’s request.

Must Have Qualifications

• College diploma in administration or equivalent.
• Two (2) to four (4) years of relevant experience.
• Communication skills (verbal and written) in both French (Advanced level) and English (Intermediate level) is required.
• Advanced computer skills, particularly with Microsoft Office.
• Proven ability to organize and plan effectively.
• Attention to detail and solid document editing skills.
• Excellent interpersonal skills.

Desired Qualifications

• Any other combination of education and experience relevant to the duties may be considered.

What You Can Expect
In Your First 30-90 Days:

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Become familiar with projects currently in development in preparation for applying project management principles to these projects.
• Build relationships with teams and key partners.
• In collaboration with team members, develop and oversee a gated approach to project and change management planning and implementation within Client and Assessment Services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer To You

• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office closure during last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion and engagement.

Who We Are And What We Do
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 15,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO.
We are proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.