Coordinator - LOFT

enCompass Community Safety Agency; Edmonton; On-site; CAD 36,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

RRSP

Job summary

enCompass Community Safety Agency in Edmonton is seeking a Coordinator to support the LOFT's evening operations, ensuring safe client services and strong team collaboration within a multi-disciplinary environment.

You will supervise staff, assist in policy implementation, and coordinate with partners including AHS to support client transitions to safe, stable housing while maintaining accurate documentation.

Qualifications

• Diploma in a related human services field.
• 1 to 3 years’ experience with program oversight and supervising frontline employees.
• 1 to 3 years’ experience working with high risk individuals or high-need populations.
• Proven ability to lead, direct and foster a positive team culture.
• Strong communication skills, written and verbal.

Responsibilities

• Oversee evening operations of The LOFT to ensure safe client services.
• Support implementation of program policies and procedures.
• Monitor operations, documentation, databases, and reporting for accuracy.
• Participate in after-hours on-call rotation and respond to operational matters.
• Communicate safety and operational concerns to supervisors promptly.
• Provide staff supervision, guidance, and feedback.
• Support recruitment, onboarding, and performance management.
• Maintain program records and timely documentation.
• Monitor expenditures and review invoices and payroll.
• Foster positive relationships with community partners and funders.

Skills

Leadership

Crisis management

Communication

Team collaboration

Problem solving

Staff coaching

Adaptability

Time management

Education

Diploma in a related human services field

Tools

Microsoft Word

Excel

Outlook

Job description

Salary Range: $58,366.44 To $67,917.31 Annually

Company Overview

For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change – and lead healthy, meaningful lives. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion and understanding, we are laying the foundations for positive change.

We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at:https://myencompass.ca/about-us/who-we-are/ , please consider joining our team.

Position Summary

The Coordinator will support the oversight of the day-to-day operations of The LOFT, including client care, case management, and staff supervision. They will assist their team in the onsite delivery of services, in a multi-disciplinary team environment. They will be assisting clients in meeting their needs and enhancing their life skills and preparing their transition to safe, secure, and sustainable housing. The Coordinator will be working in partnership with AHS and other community partners with the overall goals of client, staff and community safety.

The Coordinator will oversee the evening operations of The LOFT. The Coordinator will play a supportive role in program and policy implementation. As a Coordinator, you will assist in the monitoring of operational and evaluative aspects of the program and fulfill the supervision requirements of direct reports.

Responsibilities

Program & Operations

• Oversee the day-to-day evening operations of The LOFT, ensuring the effective and safe delivery of client services.
• Support the implementation of program policies, procedures, and practices in accordance with agency, program, and funder requirements.
• Monitor program operations, documentation, databases, and reporting requirements to ensure accuracy and compliance.
• Participate in the after-hours on-call rotation and respond to operational matters as required.
• Communicate property, safety, and operational concerns to the appropriate supervisor in a timely manner.

Client Services & Safety

• Support a client-centred, strength-based approach to service delivery and assist clients in meeting their goals, developing life skills, and transitioning to safe, secure, and sustainable housing.
• Provide guidance and support to staff in managing client needs, complex situations, and crisis situations.
• Support risk management practices related to client and staff safety, confidentiality, duty of care, and mandatory reporting.
• Work collaboratively with AHS, community partners, and other stakeholders to support positive client outcomes and overall community safety.

Staff Supervision & Development

• Provide day-to-day supervision, guidance, and constructive feedback to assigned staff.
• Support recruitment, retention, onboarding, and performance management of program staff.
• Complete staff supervision and performance appraisals as required.
• Develop and monitor staff schedules, time balances, and payroll submissions.
• Ensure required staff training is maintained and identify opportunities for professional development.
• Step into frontline or acting roles as required to support program operations.
• Monitor program expenditures to ensure they remain within established budgets.
• Review and submit invoices, expense reports, payroll, and other financial documentation as required.
• Maintain accurate program records and ensure timely completion of required documentation.
• Escalate financial, operational, human resource, or other significant concerns to the appropriate supervisor.
• Promote a positive team culture and model enCompass's mission, vision, values, and guiding principles.
• Participate in staff, Leadership Team, Operational Excellence Team, agency committee, and other meetings as required.
• Build and maintain positive relationships with community partners, neighbours, stakeholders, and funders.
• Contribute to program development, quality improvement, strategic direction, and the ongoing evaluation of services.
• Identify and contribute innovative ideas that enhance program effectiveness and client outcomes.

Qualifications / Skills

• Diploma in a related human services field
• 1 to 3 years’ experience with program oversight and supervising front line employees
• 1 to 3 years’ experience working with high risk individuals and/or high need populations
• A combination of education and experience may be considered in lieu of above
• Proven ability to provide leadership, direction, and establish a positive culture for a team
• Proven ability to maintain composure and effectively manage crisis situations
• Proven ability for written and verbal communication
• Competency in current evidence-based practices in relation to the applicable scope of work, mental health, and addictions
• Innovative, self-motivated and inclined to go above and beyond
• Proven ability to receive feedback
• Valid First Aid and CPR certification as required
• Criminal Record Check, Enhanced Reliability, and Child Intervention Check
• General computer and database knowledge (Microsoft Word, Excel, Outlook)

Conditions of Employment

• The position is Monday through Friday. 8.25 hour shifts that rotate week to week from 6:45am-3:00pm to 2:45pm-11:00pm
• The positionparticipates in a 3 staff rotation of being On-Call during the weekends each month
• The position requires staff to attend monthly Operational Excellence Team meetings
• The position requires frequent standing, walking up and down stairs, and occasional lifting.
• Start Date: September 15 th , 2026

What we offer

• The salary range for this position is $58,366.44 to $67,917.31 annually.
• enCompass strives to provide a meaningful work environment through the following:
• Strong focus on employee wellness and work-life balance
• Service recognition and employee awards
• Staff team building and appreciation days
• Competitive health, dental and RRSP benefits

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.