Coordinator_FT-Perm

LOFT Community Services; Toronto; Hybrid; CAD 67,000 - 79,000; Full time

Benefits offered by this job

Professional development budget

Maternity leave top up

Parental leave top up

Tuition reimbursement

Job summary

LOFT Community Services seeks a Coordinator to lead harm reduction and outreach services across regions, overseeing day-to-day operations and Case Manager activities. You will maintain partnerships, guide staff, ensure documentation accuracy, and advocate for clients—especially those unhoused or facing mental health and substance use challenges.

You will collaborate with leadership to ensure service quality, reporting accuracy, and strong client engagement, while traveling to communities as

Qualifications

• A degree/diploma in health care/social services or another related field.
• At least 5 years’ relevant experience in the mental health sector.
• Strong understanding of harm reduction and Psychosocial Rehabilitation (PSR) principles, with practical client-centered application.
• Strong intake presentation and group facilitation skills.
• Strong assessment, crisis intervention, advocacy, and problem-solving capabilities.
• Experience supporting individuals living with HIV or at risk of HIV, including 2SLGBTQ+ and BIPOC.
• Experience in program development, planning, evaluation, and facilitating groups or meetings.
• Experience in facilitation, conflict resolution, and/or mediation to foster collaboration.
• Excellent organization, time management, ethical judgment, communication, and relationship-building skills.
• Familiarity with community resources and ability to build effective relationships with providers, families, and support networks.
• Computer literacy for documentation, reporting, and maintaining records.
• A valid Ontario driver’s license is an asset

Responsibilities

• Oversee site management, including maintenance, safety, and regulatory adherence.
• Promote client independence and well-being through coaching, mentoring, and advocacy.
• Provide direction to front-line staff, including scheduling, training, and performance management.
• Build and maintain partnerships with service providers for referrals and outreach.
• Manage daily operations, maintain records, oversee petty cash, and incident reporting.
• Contribute to service planning, quality improvement, and program evaluation activities.
• Facilitate client meetings and group activities that support well-being.

Job description

Title of Job: Coordinator
Date: September 3, 2026
Closing Date: September 17, 2026
Location: Toronto, ON - 416 Community Support for Women
Compensation: $67,011 - $79,010 Annually Prorated
Work Type: Onsite
Job ID: 10990541
Existing or New Positions: Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice® Award (NEOC) recipient.

Program Summary:

Since 1984, The 416 Community Support for Women (The 416) has provided a safe and supportive environment for women (cis and transgender) who are experiencing or are at-risk of experiencing homelessness, and/or are facing mental health and substance use challenges. Our team works primarily with women living with unmet needs due to their complex challenges.

This program helps reduce barriers to accessing equitable health care services, by working collaboratively with other organizations serving women and systemically advocating for improved quality of life for our clients. The 416 offers a health and wellness program, one-on-one support, and a drop-in program.

The 416’s drop-in program offers nutritious meals and scheduled group programming. The groups and activities offer opportunities for learning new skills and building a sense of community through social interactions and discussion groups. Community Support Workers can assist with referrals and connections to shelters and addictions and mental health crisis support.

Job Summary:

The Coordinator provides overall team leadership and ensures the effective delivery of harm reduction and outreach services across the regions. This role oversees day-to-day operations, including Case Manager services, and supports clients by facilitating optimal care through a range of assistance and resources. In collaboration with the Manager, the Coordinator develops and maintains relationships with network partners, represents LOFT at system tables, and ensures staff including partner agency staff are informed about program operations and documentation requirements for reporting purposes. The coordinator is also responsible for guiding staff, maintaining service quality, and fostering strong relationships with individuals who are unhoused, at risk of homelessness, street-involved, or experiencing mental health and substance use challenges.

What You Will Do:

• Site Management & Compliance: Oversee all aspects of site management, including maintenance, security, and ensuring adherence to health, safety, and regulatory standards.
• Client Support & Empowerment: Promote client independence and well-being through coaching, mentoring, and advocacy, helping clients access services, resolve conflicts, and navigate social and healthcare systems.
• Team Leadership & Staff Coordination: Provide direction to front-line staff, including scheduling, training, recruitment support, and performance management to ensure effective service delivery.
• Partnership Support and Outreach: Build and maintain strong partnerships with service providers through presentations, education, outreach, and ongoing communication to promote program services, support effective referrals, and address HIV-related health equity gaps.
• Operational Monitoring & Administration: Manage daily operations, maintain accurate records, oversee petty cash, coordinate repairs and resources, and ensure proper documentation and incident reporting.
• Program Planning & Evaluation: Contribute to service planning, quality improvement, and program evaluation activities, including reporting, data tracking, and identifying service gaps.
• Client Engagement & Community Building: Facilitate client meetings and group activities that support well-being and a positive living environment.

What You Bring:

• A degree/diploma in health care/social services or another related field.
• At least 5 years’ relevant experience in the mental health sector.
• Strong understanding of harm reduction and Psychosocial Rehabilitation (PSR) principles, with the ability to apply these in practical, client-centered settings.
• Strong intake presentation andgroup facilitation skills
• Strong assessment, crisis intervention, advocacy, and problem-solving capabilities.
• Experience supporting individuals living with HIV or at risk of HIV, including those who self-identify as 2SLGBTQ+ and BIPOC, as well as individuals experiencing mental health challenges, addictions, cognitive impairments, and other vulnerabilities.
• Experience in program development, planning, evaluation, and facilitating groups or meetings.
• Experience in facilitation, conflict resolution, and/or mediation to foster collaborative relationships between colleagues, teams and partnerships.
• Excellent organization, time management, ethical judgement, communication, counselling, and relationship-building skills, with the ability to engage clients in sensitive and complex situations.
• Familiarity with community resources and ability to build effective relationships with service providers, families, and support networks.
• Computer literacy for documentation, reporting, and maintaining records.
• A valid Ontario driver’s license is an asset

Work Environment:

• On-site and in the community with frequent travel by public transports and/or driving.
• Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.
• Lifting to 50 pounds, exposure to elements when working mobile outreach shifts, sitting and/or driving for extended periods of time,
• May be required to be on-call as emergency contact for after hours.
• Staff will be required to work in client rooms and may be exposed to secondhand smoke.

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits PensionPlan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave and Parental leave top up program

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise.

Notes:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].