Residential Support Worker_FT-Perm

LOFT Community Services; Toronto; On-site; CAD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision, life ins.

Pension plan

Employee assistance program

Job summary

LOFT Community Services is seeking a Residential Support Worker for Ingles House, a structured abstinence-based home for women 18-35 in recovery from substance use. The role supports daily living activities, coordinates services, and helps clients build independent life skills in a supportive housing setting.

Responsibilities include client coaching, crisis support, documentation, and collaboration with a multidisciplinary team.

Qualifications

• A relevant degree/diploma in human services or a related field.
• At least 2+ years of experience working with vulnerable populations.
• Knowledge of mental health, addictions, cognitive impairments, HIV/AIDS etc.
• Strong understanding of harm reduction and psychosocial rehabilitation principles.
• Strong crisis intervention, problem-solving, and conflict resolution abilities.
• Ability to build therapeutic relationships and collaborate with clients on goals and care plans.
• Experience working within multidisciplinary teams and facilitating group activities or meetings.
• Excellent interpersonal communication and counselling skills.
• Effective organizational, time management, and analytical skills.
• Proficiency in computer systems, documentation, and record-keeping.

Responsibilities

• Build strong, respectful relationships with clients, providing coaching and hands-on support in daily living activities such as personal care, medication management, meal preparation, budgeting, and maintaining a healthy lifestyle.
• Facilitate house meetings and group activities, support client engagement, assist with daily household operations, and ensure a safe, clean, and well-maintained living environment.
• Help clients navigate healthcare and social service systems, maintain community partnerships, and support or accompany clients to appointments as needed, including participation in 24 hour crisis support.
• Promote a psycho-social rehabilitation / recovery-oriented approach, including harm reduction, conflict resolution, and problem-solving to support positive shared living environments.
• Maintain accurate documentation, contribute to program planning and evaluation, support team communication, and assist with scheduling, training, and continuous improvement initiatives.

Skills

Crisis intervention

Harm reduction

Counselling

Interpersonal communication

Time management

Documentation

Team collaboration

Education

Relevant degree/diploma in human services

Tools

Documentation software

Job description

Title of Job: Residential Support Worker
Date: August 14, 2026
Closing Date: August 30, 2026
Location: Toronto, ON - Ingles High Support Housing
Compensation: $52,022 - $61,821 Annually Prorated
Work Type: Onsite
Job ID: 10971132
Existing or New Position: Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:

Ingles House is a structured abstinence-based home for female identified individuals between the ages of 18-35 who are recovering from substance use. The program encourages independence by supporting each woman in exploring their own strengths. Staff work closely with clients to develop an empathic, hopeful and continuous relationship, provide a range of support, and act as system navigators and advocates to connect clients with the resources they need. Staff meet one-to-one with clients to support the development of self-directed goals.

Ingles House provides residents with an opportunity to explore and put into practice skills and resources acquired to support their recovery journey. Clients are part of a recovery community for up to twelve (12) months and share in the day-to-day operations of the household developing life skills that align with supporting their transition to the broader community. Staff work one-on-one with clients from a trauma-informed holistic approach, creating a safe, secure environment. Through goal development, clients are encouraged to explore and expand on personal resources and coping strategies to meet their desired outcomes.

Job Summary:

Through a team oriented professional approach, the position provides support to the client to increase their independence, dignity and self-respect, in a safe and secure environment by working within a team-based environment, you will support clients in achieving greater independence, dignity, and well-being within a safe and supportive housing setting.

What You Will Do:

• Client Support & Skill Building: Build strong, respectful relationships with clients, providing coaching and hands-on support in daily living activities such as personal care, medication management, meal preparation, budgeting, and maintaining a healthy lifestyle.
• Program & Household Operations: Facilitate house meetings and group activities, support client engagement, assist with daily household operations, and ensure a safe, clean, and well-maintained living environment.
• Community & Service Coordination: Help clients navigate healthcare and social service systems, maintain community partnerships, and support or accompany clients to appointments as needed, including participation in 24 hour crisis support.
• Conflict Resolution & Recovery Support: Promote a psycho-social rehabilitation / recovery-oriented approach, including harm reduction, conflict resolution, and problem-solving to support positive shared living environments.
• Administrative & Team Collaboration: Maintain accurate documentation, contribute to program planning and evaluation, support team communication, and assist with scheduling, training, and continuous improvement initiatives.

What You Bring:

• A relevant degree/diploma in human services or a related field.
• At least 2+ years of experience working with the vulnerable populations.
• Knowledge of the challenges faced by clients including those experiencing mental health issues mental health, addictions, cognitive impairments, HIV/AIDS etc.
• Strong understanding of harm reduction and psychosocial rehabilitation principles.
• Strong crisis intervention, problem-solving, and conflict resolution abilities.
• Ability to build therapeutic relationships and collaborate with clients on goals and care plans.
• Experience working within multidisciplinary teams and facilitating group activities or meetings.
• Excellent interpersonal communication, and counselling skills to support clients in sensitive and complex situations.
• Effective organizational, time management, and analytical skills.
• Proficiency in computer systems, documentation, and record-keeping.

Work Environment:

• Will be required to work in resident rooms and may be exposed to second-hand smoke.
• Required to be on after-hours on call, on a rotating schedule.
• Walk up and down stairs, physically able to assist client with daily living activities
• 10%-20% travel to different locations with transit and/or own vehicle, outdoor travel,
• Lifting objects up to 50 lbs.

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pension Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave and Parental leave top up program

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT's vision is that together, we can all live successfully in our community. Our client population reflects Ontario's diverse community and it is LOFT's goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don't 'tick all the boxes' but think you'd thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].