Program Coordinator

Encompass Support Services Society; City of Langley; On-site; CAD 56,000 - 76,000; Full time

Benefits offered by this job

Extended Health

Dental

MPP

Job summary

Encompass Support Services Society in Langley is seeking a committed Integrated Youth Services Program Coordinator. The role reports to the Programs Manager and oversees daily operations, planning and development of IYS programs, while supervising staff.

The position is permanent, full-time, with a 37.5-hour week, offering benefits including extended health, dental and MPP. A unionized environment supports growth and collaboration for youth and families in our community.

Qualifications

• Bachelor’s degree in human/social services field.
• Three (3) years recent related experience including 1 year supervisory.
• Understanding of and passion for supporting youth and their families.
• Knowledge of trauma-informed and culturally safe care principles.

Responsibilities

• Develops, implements, coordinates and evaluates program plans to meet client needs and comply with licensing, policies and goals.
• Provides leadership and supervision through assigning work, giving feedback and evaluating performance.
• Coaches staff and supports professional development goals.
• Collects, monitors and maintains accurate program statistics and client records.
• Coordinates with community providers to facilitate referrals and represent the program externally.
• Prepares reports and participates in committees and community events.
• Performs administrative functions and supports team meetings and procurement.
• Handles frontline tasks such as client registration, waitlists, and post-program follow-up.

Skills

Communication skills

Decision making

Organizational skills

Trauma-informed care

Cultural safety

Youth and family care

Stakeholder relationships

Team leadership

Education

Bachelor’s degree in human/social services field

Tools

Microsoft Word

Microsoft Excel

Job description

Encompass Support Services Society is an accredited, non-profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.

At Encompass, we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those, we work along-side. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People. This includes the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the diverse First Nations, Inuit and Métis people who make Langley their home.

Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve, while cultivating effective and sustainable partnerships.

Our vision is to empower individuals, to connect people, and to enrich lives. We value Integrity, Inclusion, Collaboration, and Community.

Programs and supports are designed to build new skills, to foster healthy, productive lifestyles and to improve access to services within our community. Services are low-barrier, all-inclusive and at no cost to participants. Annually, we provide services to over 2500 individuals and families.

The Opportunity

We are currently looking for a self-directed, engaging, empathetic Integrated Youth Services (IYS) Program Coordinator to join our growing team. Reporting to the Programs Manager, the program coordinator oversees the day-to-day coordination of administrative and operation of the Integrated Youth Services programs through effective and efficient planning, implementation and development. Supervises program staff.

JOB POSTING: 2026-0100 Program Coordinator – Integrated Youth Services (IYS) (Bargaining Unit Position) This position requires Union membership – BCGEU

DATE: September 4, 2026

POSITION: Permanent, Full-Time

HOURS OF WORK: 37.5 Hours per week

SALARY RANGE: CSSEA Wage Grid 14, step 1: $33.77 hourly

BENEFITS: Extended Health, Dental, MPP

VACATION: As per ESSS policy

CLOSING: Open until filled

ANTICIPATED START DATE: ASAP

Key Duties and Responsibilities:

• In consultation with the Manager, develops implements, coordinates and evaluates designed plans and programs to ensure that client needs are met, meets licensing requirements, and adheres to Encompass policies, program guidelines and agency strategic goals.
• Provides direct leadership and supervision through assigning, scheduling and delegating work, providing feedback on performance, and conducting performance evaluations.
• Provides support to program staff through coaching, determining and providing training through best practice and approaches and developing staff through professional development goals.
• Collects, monitors, and maintains accurate program statistics and client records. Prepares reports as required.
• Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program and represent the organization or program in external events.
• Participates in committees and coordinates assigned community events to support community needs, promote public awareness of programs and enhance the visibility of the organization.
• Performs administrative functions: collecting and coding employee timesheets and expenses, coordination and monitoring of vacation requests, organizes, develops, and participates in team meetings, orders and purchases program or office supplies, and ensures office location is clean and maintained.
• Performs frontline work such as client registration and referrals, waitlist management, supportive advice, post-program client follow up and group facilitation.
• Monitors program expenditures and maintains financial records in accordance with established procedures. Assists in preparing program budgets and reports with supervisor.
• Participates in the recruitment, selection, and orientation of new program staff by performing duties such as screening applicants, participating on interview panels, making hiring recommendations and coordinating and implementing orientation sessions.
• Assists in formulating and putting into practice program policies and procedures.

Qualifications

1. Education and Knowledge

• Bachelor’s degree in human/social services field

2. Training and Experience

• Three (3) years recent related experience including 1 year supervisory.
• Experience with multi-disciplinary health care teams and primary care an asset;
• Understanding of and passion for supporting youth and their families;
• Genuine commitment to service integration and improving service experiences for youth and their families;
• Experience with developing policies and procedures, designing and delivering programs a significant asset;

3. Skills and Abilities

• Strong communication, decision-making and organizational skills;
• Knowledge of best practices related to community and social services, including but not limited to harm reduction, cultural safety and youth and family centered care;
• Staff mentoring and development skills, ability to coordinator a positive working environment;
• Relationship and team building skills with a wide variety of stakeholders;
• Excellent self-management skills in high pressure situations;
• Demonstrated knowledge and application of trauma-informed and culturally safe principles of care;
• Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act);
• Effective listening and consensus building skills that promote communication and collaboration to a cooperative approach to problem solving and decision making within interdisciplinary settings;
• Ability to work effectively with others in a multicultural environment, independently and as part of an inter-professional team, including understanding the frameworks of other disciplines;
• Knowledge of systemic issues and risk factors facing under-represented groups including 2SLGBTQIA+ and Indigenous youth and young adults;

4. Other information

• Must possess a valid BC Class 5 Drivers’ license, have a reliable vehicle, Business Insurance and acceptable driver’s abstract. (Mileage is paid where driving for work performed is required. Mileage is not paid for to and from work)
• Must possess a working knowledge of computers (Microsoft Word/Excel)
• Police Information Check;
• Current First Aid certification required;

At Encompass Support Services Society, we have prioritized equity, diversity, and inclusion. We strive to embed these principles in our programs and services and in fostering an environment of dignity, respect, and belonging. We encourage applications from persons with historical and/or current barriers to equity, who will work respectfully within our inclusive organization and diverse community.