Adult & Youth Support Worker

enCompass; Edmonton; Hybrid; CAD 53,000 - 61,000; Full time

Benefits offered by this job

Health, dental and RRSP benefits

Job summary

enCompass invites applications for an Adult & Youth Support Worker to provide immediate and short-term assistance, helping clients meet basic needs and access employment support. The role involves delivering targeted interventions to foster independence, including education, housing, financial support, treatment and social connections within a community safety framework.

You will perform reception duties for the Community Safety & Wellbeing division, facilitate workshops on Employment, Financial

Qualifications

• Post-secondary education in human services or related field.
• 2–5 years experience supporting multibarrier individuals.
• Knowledge of the criminal justice system.
• Strong interpersonal skills and rapport with clients, coworkers and partners.
• General computer knowledge (Word, Excel, Outlook).
• Criminal Record Check and Children’s intervention record check required.

Responsibilities

• Ongoing case management to meet basic needs.
• Refer and assist with applications and referrals for detox, treatment and employment/education programs.
• Maintain data collection, entry and program assessments.
• Answer calls for the Community Safety & Wellbeing Division and greet guests.
• Provide referrals to other services and agencies.
• Facilitate services using a client-centered approach.
• Maintain professional relationships with community agencies.
• Communicate pertinent information to supervisor and staff.

Skills

Interpersonal skills

Client-centered approach

Criminal justice knowledge

Computer literacy

Multibarrier client experience

Education

Post-secondary education in human services

Tools

Microsoft Word

Excel

Outlook

Job description

Salary Range: $53,060.40 To $60,650.40 Annually

Company Overview:

For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change – and lead healthy, meaningful lives. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion and understanding, we are laying the foundations for positive change.

We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/ , please consider joining our team.

Position Summary:

The Adult & Youth Support Worker delivers quality service by providing immediate and short-term assistance in meeting client basic needs and employment search support. Offering resources is done in an effort for clients to become independent and self-sufficient. This includes providing information, referrals, post-release planning and ongoing support. The Adult & Youth Support Worker provides targeted interventions to foster client involvement with interventions that will address their needs, such as education, employment training, financial support, treatment, housing and pro social supports. This position has reception duties related to the Community Safety & wellbeing division which includes greeting guests/clients and answering calls to support a wide variety of client services. This position Facilitate workshops on Employment, Financial Literacy and Emotion Regulation in house and out in the community utilizing Springboard HUB, a digital suite of skills development programming. HUB software engages clients who may not respond to traditional teaching methods.

Responsibilities:

• Ongoing case management with the clients to foster coordinated and timely services that meet the client’s basic needs
• Refer and assist client with completion of application processes and referrals when necessary, including but not limited to detox facilities, addictions recovery treatment programs, employment/educational programs and mental health programs
• Maintain accurate and up to date data collection, data entry and completing of any program assessments and surveys as directed
• Answer calls for the Community Safety & Wellbeing Division and transfer as appropriate
• Provide basic referrals and information to callers about other services and agencies
• Greeting guests and clients in a professional manner
• Create and maintain a strong and professional working relationship with community agencies
• Communicate pertinent information to supervisor and other staff as necessary
• Facilitate services using a client centered approach
• Maintain classroom confidentiality and respect
• Provide internal and external referrals as requested
• Facilitate curriculum while maintaining a positive learning environment

Qualifications / Skills:

• Post-secondary education in human services or related field with 2 -5 years experiences specific to supporting multibarrier individuals
• Experience working with multi-barriered clients using a client centered approach
• Knowledge of criminal justice system
• Strong interpersonal skills, developing rapport with clients, coworkers and partners.
• General computer knowledge (Microsoft Word, Excel, Outlook)
• Strong knowledge of community resources
• Ability to work independently within a fast paced, high work volume program
• Professional within all aspects of employment and able to contribute to a strong team environment
• Criminal Record Check and Children’s intervention record check. A criminal record will not disqualify you from employment with us; we evaluate each application individually

Conditions of Employment:

• The hours of work are Monday to Friday 8:00 – 4:30pm and works a 37.5-hour work week
• The offices will be located at Transition Place Building, #101 10010 – 105 Street

What we offer

The salary range for this position is between $53,060.40-$60,650.40 per year.

enCompass strives to provide a meaningful work environment through the following:

• Strong focus on employee wellness and work-life balance
• Service recognition and employee awards
• Staff team building and appreciation days
• Competitive health, dental and RRSP benefits

Please include how you heard about the position in the cover letter.

Only those selected for interviews will be contacted

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.