Coordinator, HR Operations

Canadian Tire Corporation; Toronto; On-site; CAD 44,000 - 73,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Mental health benefits

Career growth opportunities

Product discounts

Profit sharing

Triangle Learning Academy access

Job summary

Canadian Tire Corporation is seeking an HR Operations Coordinator to support key HR processes in Workday, focusing on exception handling, case management, and data integrity. This in-office role requires four days on-site per week in Toronto.

You will ensure accurate employee data, collaborate with managers and employees, and assist with system testing, audits, and process improvements to enhance the employee experience and reporting accuracy.

Qualifications

• 1–2 years of hands-on Workday transactional experience.
• Familiarity with HR case management systems is an asset.
• Proficiency in Microsoft Office and Adobe tools; experience maintaining accurate employee records in Workday.
• Strong attention to detail and organizational skills.

Responsibilities

• Accurately perform Workday transactions, including hires, promotions, transfers, and updates to effective dates.
• Review, triage, and resolve first-level Workday cases and support timely case management.
• Collaborate with managers and employees to resolve discrepancies between Workday data and supporting documentation.
• Maintain data integrity within Workday, ensuring accuracy of fields such as FTE, employee type, and org segments.
• Identify and resolve duplicate employee records and determine appropriate actions.

Skills

Workday transactions

HR case management

Attention to detail

Organizational skills

Analytical thinking

Tools

Microsoft Office

Adobe tools

Job description

The HR Operations Coordinator will report to the Manager, HR Operations and Reporting and support key HR operational processes in Workday, with a focus on resolving exception-based transactions, managing case activity, supporting mass processing, and maintaining HR data integrity. This role plays an important part in ensuring workforce data is accurate and reliable, which underpins reporting, workforce insights, and informed decision‑making across the organization. This is an in‑office role, with an expectation to work on‑site four days per week.

Responsibilities

• Accurately perform Workday transactions, including hires, promotions, transfers, and updates to effective dates, ensuring compliance with established procedures and weekly payroll deadlines.
• Review, triage, and resolve first‑level Workday cases, supporting timely and accurate case management.
• Collaborate with managers and employees to resolve discrepancies between Workday data and supporting documentation (e.g., termination dates, hours entered).
• Maintain data integrity within Workday, ensuring accuracy of key fields such as FTE, employee type, and organizational segments.
• Identify and resolve duplicate employee records, determining appropriate actions such as rescind, retain, or data consolidation.
• Create and maintain Supervisory Organizations and assign appropriate security roles.
• Configure delegation access for store and corporate employees in accordance with business requirements.
• Ensure all HR data is handled with the highest level of accuracy, accountability, confidentiality, and compliance with privacy standards.
• Support testing of HR processes and system enhancements in partnership with Analysts and leadership.
• Identify opportunities for process improvements and provide recommendations to enhance employee and manager experience.
• Maintain SIN and work permit data audits to ensure compliance with company policies and regulatory requirements.
• Participate in and support the resolution of various data audits across the team to ensure data accuracy and compliance.
• Manage and support Service Connection processes, ensuring timely handling and resolution of requests.

Requirements

• 1–2 years of hands‑on Workday transactional experience; familiarity with HR case management systems is an asset.
• Proficiency in Microsoft Office and Adobe tools, with demonstrated experience maintaining accurate and up‑to‑date employee records in Workday.
• Strong attention to detail, organizational skills, and the ability to manage workloads within tight timelines.
• A detail‑oriented and outcome‑focused professional with strong analytical and problem‑solving skills.
• A collaborative team player who builds effective relationships across diverse stakeholder groups.
• A proactive communicator who builds strong partnerships across HR, Technology, Payroll, and other cross‑functional teams.
• Adaptable and open to continuous improvement, with a willingness to learn and follow established processes.
• Demonstrated ability to handle sensitive and confidential employee information with discretion.

Benefits

• Broadband Salary Range: $44,000 – $73,000 annually
• Comprehensive benefits and retirement programs
• Performance incentives and Continuing Education Programs
• $5,000 per year in mental health benefits for eligible employees and their families
• Career growth opportunities and product discounts
• Canadian Tire Profit Sharing
• Triangle Learning Academy access

1–2 years of hands‑on Workday transactional experience; proficiency in Microsoft Office and Adobe tools; strong attention to detail and organizational skills; experience maintaining accurate employee records; ability to handle confidential information with discretion