Coordinator, Guest Services

CMH Heli-Skiing & Summer Adventures; Alberta; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in guided mountain experiences is seeking a Coordinator for Guest Services. This role involves managing guest bookings, ensuring outstanding experiences, and supporting remote lodge teams. Ideal candidates will have post-secondary education, experience in hospitality, and strong communication skills. Join a passionate team at a world-class mountain destination, where you can grow and learn in an inclusive environment.

Benefits

Health and dental benefits

Paid personal, sick, and vacation days

CMH Ski Pass Program

Opportunities to heli-hike and heli-ski

Qualifications

• 1-2 years of experience in a professional office setting.
• Experience in the ski industry is preferred.

Responsibilities

• Confirm guest reservations and manage guest accounts.
• Support CMH health and safety initiatives.
• Assist guests in the field during area visits.

Skills

Communication

Problem-Solving

Attention to Detail

Education

Post-secondary education in a related field

Tools

Microsoft Office

Job description

Join to apply for the Coordinator, Guest Services role at CMH Heli-Skiing & Summer Adventures .

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Join to apply for the Coordinator, Guest Services role at CMH Heli-Skiing & Summer Adventures .

We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences — by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people—both employees and guests—who are brought together by a shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Year Round

We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences — by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people—both employees and guests—who are brought together by a shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things That Are Important To Us

• Safety as a cornerstone.
• Share our passion - every day.
• Always act with integrity.
• We work as a team.
• Aim for best.
• Balance our social, fiscal, and environmental responsibilities.

Things That Are Important To You

• The opportunity to build lifelong friendships with staff and guests from around the world.
• Working for a company that stands behind its mission, vision, and values.
• An inclusive and rewarding company culture where employees are valued and supported.
• Explore and work at a world-class mountain destination.
• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
• Work with hospitality professionals that take pride in providing a high-end guest experience.
• An opportunity to grow and learn in a work environment that promotes feedback and development.
• Discounts with brand partners and on CMH merchandise.
• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit www.cmhheli.com / jobs to learn more.

Position Title :

Company Name :

CMH Heli-Skiing & Summer Adventures

Reports To :

Manager, Guest Services

Location of Work : Banff, Alberta

Job Status :

Full-time, Year-Round

FLSA Status : Non-Exempt

Number of Positions :

Direct Reports :

Date of Last Review :

April 2025

Desired Start Date : June 2025

Posting Close Date :

This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 9, 2025.

Position Overview

The Guest Services team focuses on guest bookings from the time of deposit onwards and provides an outstanding guest experience. The Coordinator, Guest Services is responsible for taking trip deposits and final payments, answering program inquiries, processing questionnaires and waivers, and sending final confirmations, preparing reports for lodges, and supporting remote lodge teams.

• Confirm guest reservations, including securing trip payments and adjustments, questionnaire processing, waiver processing, and sending final confirmations.
• Maintain accurate guest profiles and manage guest accounts.
• Follow-up with late payments and missing information.
• Manage relationships with guests and remote CMH lodge teams.
• Check all lodge reports for accuracy.
• Communicate with each lodge before each trip and update any changes as needed.
• Provide account statements for guests on request.
• Support the implementation of CMH health and safety initiatives.
• Support CMH sustainability initiatives.
• Train, participate in, and support emergency response situations as required.
• Assist guests and employees in the field during area visits, as needed.

Minimum Qualifications

• Post-secondary education in a related field.
• 1-2 years of experience in a professional office setting.
• Experience in the ski industry is preferred.

Competencies, Knowledge, Skills, Abilities, And Other Qualities

• Demonstrates integrity, discretion, and problem-solving skills.
• Attention to detail with accurate data-entry skills.
• Effective communication over the phone, in person, and in writing.
• Positive, collaborative working style with relationship-building skills.
• Maintains confidentiality and professionalism.
• Proficiency in Microsoft Office and ability to learn other software platforms.
• Ability to prioritize tasks in a fast-paced environment with fluctuating workloads.
• Confidence to interact with all levels of the organization, including remote staff.
• Trustworthy, goal-oriented, respectful, and self-directed.
• Ability to see projects through to completion with follow-up.
• Strong work ethic and accountability, team-oriented.
• Effective prioritization and goal-setting skills.

Working Conditions

• Ability to lift, carry, or move up to 20 pounds occasionally.
• Manual dexterity for computer and office equipment operation.
• Occasional evening, weekend, and holiday work based on business needs.
• Occasional travel to CMH areas and industry events.
• Commitment to a respectful, inclusive, and healthy work environment.

Other Duties As Assigned

This role may evolve with CMH's growth, requiring flexibility and willingness to accept new responsibilities.

Compensation

Competitive package based on qualifications, experience, and skills, to be discussed in an interview.

• Health and dental benefits after 90 days.
• Group savings plan eligibility after 90 days.
• Paid personal, sick, and vacation days.
• CMH Ski Pass Program.
• Pro deal affiliations with brand partners.
• Opportunities to heli-hike and heli-ski, as available.