Coordinator, Group Setup

ASSUMPTION LIFE; City of Moncton; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Volunteer day

Downtown Moncton location

Bonus potential

Pension and benefits

Job summary

Assumption Mutual Life Insurance Company in Moncton, NB is seeking a Coordinator to oversee the Group Setup teams within Group Insurance. You will coordinate the team's work, support development and engagement, and drive process improvements to enhance client experience.

The role requires bilingual communication (French and English), strong leadership, analytical skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Excellent verbal and written communication in French and English.
• Experience in group insurance and team leadership.
• Strong leadership and interpersonal skills.
• Strong analytical, problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in continuous improvement or participation in operational/technology projects.
• Proficient with Microsoft Office Suite.

Responsibilities

• Lead the management, development, and engagement of the Group Setup teams.
• Coordinate daily operations and ensure quality, productivity, and service objectives.
• Lead continuous improvement initiatives and support employee development through training plans and process documentation.
• Participate as SME in operational and technology projects, including analysis, testing, solution implementation, and coordinated testing.
• Collaborate with internal stakeholders to optimize processes and ensure high-quality customer experience.

Skills

Bilingual (French/English)

Team leadership

Analytical

Problem-solving

Interpersonal skills

Decision-making

Prioritization

Tools

Microsoft Office Suite

Job description

In support of the Manager, the Coordinator oversees the operations of the Group Setup teams within Group Insurance. They coordinate the team's work, support employee development and engagement, contribute to the continuous improvement of processes, and assist in resolving complex situations. Through their leadership and expertise, they contribute to operational efficiency, client experience, and the achievement of organizational objectives.

Qualifications

• Excellent verbal and written communication skills in both French and English (bilingualism required).
• Experience in group insurance and team leadership.
• Strong leadership skills with the ability to engage and motivate employees, along with excellent interpersonal skills.
• Strong analytical, problem-solving, and decision‑making abilities.
• Ability to manage the team's multiple priorities in a fast‑paced environment.
• Experience in continuous improvement or participation in operational and technology‑related projects.
• Proficiency with the Microsoft Office Suite.

before November 16, 2026.

Responsibilities

• Lead the management, development, and engagement of the Group Setup teams.
• Coordinate daily operations and ensure the achievement of quality, productivity, and service objectives.
• Lead continuous improvement initiatives, optimize work processes, and support employee development through training plans, process documentation, and the implementation of best practices.
• Participate as a subject matter expert (SME) in operational and technology projects and initiatives, including analysis, testing, solution implementation, and coordination of testing activities as required.
• Collaborate with various internal stakeholders to optimize processes, resolve complex situations, address business needs, and ensure high‑quality customer experience.

Additional Information

• The chance to be part of a dynamic, high‑performing team that adheres to the following ethical values: leadership, collaboration, trust and commitment;
• Training and development opportunities;
• A comprehensive benefits package including a competitive salary, bonus, pension and benefits;
• A dynamic location in downtown Moncton;
• A paid volunteer day;
• Time off to care for family members and pets.