Senior Benefits Training Coordinator

Desjardins; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Defined benefit plan

Group insurance

Wellness reimbursement

Job summary

Desjardins is seeking a Senior Benefits Training Coordinator in Group Benefits to lead a team of service representatives who focus on proactive client communications and quality support. The role emphasizes decision-making, process optimization, and contributing to the organization's strategic plan while managing part of operations.

The position offers a competitive salary with an annual bonus, 4 weeks of flexible vacation, a defined benefit pension, group insurance with telemedicine, and

Qualifications

• Bachelor's degree in a related field is required.
• Minimum seven years of relevant experience including two in management or training.
• Advanced proficiency in English is required for interactions with partners and clients.
• In-depth knowledge of group benefits.

Responsibilities

• Oversee training of Senior Group service representatives.
• Organize work plans and coordinate the team’s activities.
• Define the unit’s service offer and ensure project execution.
• Handle escalations and provide client solutions.
• Collaborate with management on strategic initiatives and best practices.
• Liaise between the team and operations to drive results.

Skills

Leadership

Training & coaching

Communication

Strategic thinking

Project management

English fluency

Education

Bachelor's degree in a related field

Job description

As Senior Benefits Training Coordinator in Group benefits, you will oversee a team of service representatives who focus on proactive, positive communications with clients. Your role involves using your ability to make quality decisions, optimize work processes, contribute to the organization’s strategic plan, and effectively manage a portion of operations activities. to develop talent and drive results, other fields. More specifically, you will be required to:

• Support the immediate supervisor by helping with work organization and operational planning for the team
• Help determine your unit’s service offer and ensure your projects and activities are planned and executed
• Train Senior Group service representatives to ensure that we deliver on our service offer and meet our targets
• Handle complex groups and provide training
• Manage escalations and offer solutions for clients
• Support management with strategic initiatives and create processes and best practices both within our team and across teams in business development and with operational partners
• Liaise between our team and operations to help drive results

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid, #ON10-

What you bring to the table

• Bachelor's degree in a related field
• A minimum of seven years of relevant experience including two years of experience in management or training/coaching
• Please note that other combinations of qualifications and relevant experience may be considered
• Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Advanced knowledge of group benefits

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Networks, Nimble learning, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.