Coordinator, Inland Delivery Team

Hapag-Lloyd AG; Vancouver; On-site; CAD 42,000 - 65,000; Full time

Job summary

Hapag-Lloyd (Canada) Inc. in Vancouver is seeking a customer-focused professional to serve as the first point of contact for customers. You will deliver high-quality service, coordinate cargo releases, documentation, and tracking to ensure timely cargo deliveries across channels.

You will work closely with carriers and internal teams to meet daily KPIs, maintain accurate records, and ensure compliance with Hazmat and related regulations while delivering exceptional customer experiences.

Qualifications

• Excellent command of written and spoken English.
• French would be an asset.
• Legally eligible to work in Canada.
• Strong customer service orientation with professional communication skills.
• Collaborative and team-oriented mindset.
• Working knowledge of MS Office and CRM systems.
• Ability to manage expectations and deliver on quality promises.
• Proactive approach to customer inquiries and problem-solving.
• Attention to detail and accuracy in documentation.
• Experience in logistics or a related field is preferred.
• Strong organizational skills and the ability to multi-task.
• Willingness to learn and adapt to new systems and processes.

Responsibilities

• Deliver high-quality service to customer requests, meeting daily KPIs, via various communication channels.
• Facilitate cargo release processes, including customs clearance and inspection notifications.
• Produce accurate documentation, delivery instructions, and execute work orders promptly.
• Coordinate cost-effective cargo movements, ensuring timely deliveries.
• Create work orders for import/export cargo within 24 hours of announcement.
• Trace cargo to its destination and ensure prompt delivery.
• Prepare cargo release documentation and support customers with accurate information.
• Ensure compliance with laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargo.
• Verify invoices and work orders, making necessary corrections.
• Evaluate carrier performance and manage transport exceptions.

Skills

English fluency

French asset

Customer service

Team collaboration

Problem solving

Attention to detail

Multi-tasking

Adaptability

Logistics experience

Organizational skills

Quality delivery

Tools

MS Office

CRM systems

Job description

As the first point of contact for customers, you will play a vital role in representing Hapag-Lloyd (Canada) Inc. and its values. Your primary focus is to provide an exceptional level of service, ensuring customer satisfaction and efficient cargo delivery. This role requires excellent communication skills, a collaborative mindset, and the ability to manage multiple tasks effectively.

Responsibilities

• Deliver high-quality service to customer requests, meeting daily KPIs, via various communication channels.
• Facilitate cargo release processes, including customs clearance and inspection notifications.
• Produce accurate documentation, delivery instructions, and execute work orders promptly.
• Coordinate cost-effective cargo movements, ensuring timely deliveries.
• Create work orders for import/export cargo within 24 hours of announcement.
• Trace cargo to its destination and ensure prompt delivery.
• Prepare cargo release documentation and support customers with accurate information.
• Ensure compliance with laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargo.
• Verify invoices and work orders, making necessary corrections.
• Evaluate carrier performance and manage transport exceptions.

Qualifications

• Due to the global nature of the role, excellent command of written and spoken English is required. French would be an asset.
• Must be legally eligible to work in Canada
• Strong customer service orientation with professional communication skills.
• Collaborative and team-oriented mindset.
• Working knowledge of MS Office and CRM systems.
• Ability to manage expectations and deliver on quality promises.
• Proactive approach to customer inquiries and problem-solving.
• Attention to detail and accuracy in documentation.
• Experience in logistics or a related field is preferred.
• Strong organizational skills and the ability to multi-task.
• Willingness to learn and adapt to new systems and processes.