Coordinator, Inland Delivery Team

Hapag Lloyd; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

Hapag-Lloyd (Canada) Inc. in Vancouver seeks a dedicated customer service professional to be the first point of contact and uphold the company’s values while ensuring efficient cargo delivery.

You will handle multiple tasks, communicate across channels, and collaborate with teams to meet KPIs, manage documentation, and navigate customs and regulatory requirements. This role requires excellent English, a proactive attitude, and a willingness to learn in a fast-paced logistics environment in

Qualifications

• Experience in logistics or related field is preferred.
• Strong customer service orientation with professional communication.
• Excellent written and spoken English; French is an asset.

Responsibilities

• Deliver high-quality service to customer requests via multiple channels.
• Coordinate cargo release, customs clearance and inspection notifications.
• Prepare documentation, delivery instructions, and work orders promptly.
• Trace cargo to destination and ensure timely delivery.
• Verify invoices and work orders, making necessary corrections.
• Evaluate carrier performance and manage transport exceptions.
• Ensure compliance with Hazmat, Heavy/Overweight, and Out-of-Gauge cargo.

Skills

Customer service

Communication

CRM systems

MS Office

Collaboration

Problem solving

Attention to detail

Multitasking

Tools

MS Office

CRM systems

Job description

As the first point of contact for customers, you will play a vital role in representing Hapag-Lloyd (Canada) Inc. and its values. Your primary focus is to provide an exceptional level of service, ensuring customer satisfaction and efficient cargo delivery. This role requires excellent communication skills, a collaborative mindset, and the ability to manage multiple tasks effectively.

• Deliver high-quality service to customer requests, meeting daily KPIs, via various communication channels.
• Facilitate cargo release processes, including customs clearance and inspection notifications.
• Produce accurate documentation, delivery instructions, and execute work orders promptly.
• Coordinate cost-effective cargo movements, ensuring timely deliveries.
• Create work orders for import/export cargo within 24 hours of announcement.
• Trace cargo to its destination and ensure prompt delivery.
• Prepare cargo release documentation and support customers with accurate information.
• Ensure compliance with laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargo.
• Verify invoices and work orders, making necessary corrections.
• Evaluate carrier performance and manage transport exceptions.
• Due to the global nature of the role, excellent command of written and spoken English is required. French would be an asset.
• Must be legally eligible to work in Canada
• Strong customer service orientation with professional communication skills.
• Collaborative and team-oriented mindset.
• Working knowledge of MS Office and CRM systems.
• Ability to manage expectations and deliver on quality promises.
• Proactive approach to customer inquiries and problem-solving.
• Attention to detail and accuracy in documentation.
• Experience in logistics or a related field is preferred.
• Strong organizational skills and the ability to multi-task.
• Willingness to learn and adapt to new systems and processes.