Contract On-site Customer Service Rep – Transport

challenger; Cambridge; On-site; CAD 38,000 - 52,000; Full time

Job summary

Challenger Motor Freight in Cambridge, ON is seeking a Customer Service Representative to be the first point of contact for customers from booking through delivery. You will collaborate with internal partners to ensure top‑notch service for each load and maintain accurate profiles.

The role is a non-union, temporary contract from October 2026 to December 2027, working Monday to Friday, 9:00am–6:00pm on-site, with a salary of $45,000 and a focus on problem solving, communication, and teamwork.

Qualifications

• Minimum 2 years’ experience in a corporate customer service.
• High School Diploma or GED (Post-Secondary Degree or Diploma considered an asset).
• Experience in the transportation industry considered an asset.

Responsibilities

• Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
• Book pickup and delivery appointments and schedule as required
• Notify external and internal customers of late arrival
• Trace loads, inquire on rates and capacity
• Answer incoming calls and transfer appropriately
• Data enter orders via EDI or manually inputting into the system
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
• Supply accurate information/updates through online portals for various customers and weekly reporting
• Trouble shoot problems including rescheduling and cancellation of loads
• Maintain customer profiles and ensure all special requirements are noted in profile and the order

Skills

Customer focus

Computer skills

Communication skills

Organizational skills

Problem-solving

Team player

Education

High School Diploma or GED

Post-Secondary Degree considered asset

Job description

Challenger Motor Freight in Cambridge, ON is seeking a Customer Service Representative to be the first point of contact for customers from booking through delivery. You will collaborate with internal partners to ensure top‑notch service for each load and maintain accurate profiles.

The role is a non-union, temporary contract from October 2026 to December 2027, working Monday to Friday, 9:00am–6:00pm on-site, with a salary of $45,000 and a focus on problem solving, communication, and teamwork.