Contact Centre Representative

Wyse Meter Solutions Inc.; Vaughan; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Contact Centre Representative to enhance customer experience through effective communication and problem-solving. In this dynamic role, you will manage customer inquiries via various channels, ensuring high-quality service and first-contact resolutions. Join a company recognized as a Great Place to Work, where your contributions will help shape a collaborative environment and promote professional growth. With a focus on quality and excellence, this position offers opportunities for career development and community engagement, making it an exciting chance to make a positive impact.

Benefits

Employee Assistance Program

Career Development Opportunities

Quarterly Employee Social Events

Free Parking

TTC Accessible

Retail and Travel Perks

Qualifications

• 1+ year experience in a contact centre or customer service role.
• Ability to adapt quickly in a fast-paced environment.

Responsibilities

• Handle customer contacts via phone and email.
• Record customer interactions within a database.
• Strive for first-contact resolution of inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Data Entry

Education

High School Diploma

Customer Service Training

Job description

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

The Contact Centre Representative (CCR) is responsible for handling customer service inquiries, offering supportand first-contact resolution while ensuring a high level of quality and customer experience is met.

KeyResponsibilities

• Handle customer contacts via phone and email or any other channel as required.
• Identify customers’ needs and providing solutions.
• Record all customer interactions within a customer database.
• Strive for customer inquiry to be resolved at first-contact; where needed identify and assign customerfollow up to appropriate next level.
• Processing form submissions and completing required data entry with high level of quality.
• Utilize Contact Centre scripts and knowledge bases when interacting with customers to ensureconsistency in support provided.
• Take initiative to highlight improvement opportunities identified through customer interactions andfeedback.
• Other duties as assigned.

Required Education & Qualifications

• Minimum of 1 year Contact Centre or customer service experience required.
• Utilities or telecommunication industry preferred.
• Effective verbal and written communication skills.
• Self-motivated with the ability to learn quickly.
• Able to adapt quickly in a fast-paced environment.

Benefits of Working at Wyse

• Be part of a company that is certified as a Great Place to Work
• Give back to the community through our Wyse Helping Homes Program
• Open yourself to amazing opportunities for career and professional development
• Participate in our RRSP program
• Enjoy our employee perks in retail, travel, restaurants and many more
• We offer an Employee Assistance Program
• Join us in our quarterly employee social events
• Be part of a collaborative environment
• Free parking
• TTC accessible

Our Values at Wyse

• We strive for quality and excellence in everything we do.
• We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.
• Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.
• Our people are industry leaders, setting standards in the submetering and utility expense management sectors.
• We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.
• We provide consistent, clear communication, ensuring transparency at every stage of the project.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.

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