Contact Centre Agent - Winter - Full Time

Schweitzer; Maple Ridge; Hybride; CAD 32 666 000 - 40 832 000; Plein temps

Avantages offerts par ce poste

Access to Blue Mountain attractions

Meal discounts

Discounts at Blue Mountain stores

Wellness resources & free therapy

Summer employee events

Résumé du poste

Blue Mountain Resort in Canada is seeking Seasonal Contact Centre Agents to sell and reserve lodging and recreation packages via inbound calls. You will be the friendly voice, providing comprehensive resort details and guiding guests through offerings.

Responsibilities include selling lodging, season passes, and activities while meeting sales targets and delivering outstanding service. Remote work is possible, onsite preferred, 4-5 shifts weekly, 9am–7pm with weekend coverage.

Qualifications

• Ability to thrive in a sales environment; some previous sales experience is an asset.
• Previous contact centre or customer service experience is an asset.
• Advanced computer skills: comfortable working with multiple systems and multitasking.
• Excellent customer service, interpersonal and communication skills.
• Articulate, with an excellent command of the English language.

Responsabilités

• Sell and reserve lodging and recreation packages to potential guests.
• Provide detailed information about all resort offerings.
• Serve as the voice of Blue Mountain to FIT, conference guests and the public.
• Sell season passes and gift cards.
• Use the sales script and strive to meet sales targets while delivering exceptional service.
• Provide accurate information and inspire exciting experiences.

Connaissances

Sales experience

Contact centre

Customer service

Multitasking

English fluency

Outils

CRM systems

Description du poste

Seasonal

HOURLY RATE - $19.00 FULL-TIME HOURS: 4-5 Shifts per week Shift work between 9am and 7pm - weekends included Remote work possible - onsite preferred

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

WHAT WILL I BE DOING?

Contact Centre Agents sell and reserve lodging and recreation packages to potential guests via in-bound calls. We provide detailed information regarding all aspects of the resort and its offerings. As the “voice” of Blue Mountain, we service Fully Independent Travelers (FIT), conference guests and the general public. Selling and reserving lodging for leisure, group and conference guests. Selling and reserving bookable activities such as Snow School and Kids @ Blue offerings to independent travelers and locals. Selling season passes and gift cards. Consistently using the Blue Mountain Resorts sales script while striving to consistently achieve set sales targets while providing exceptional customer service. Providing accurate & detailed information and informing callers on resort offerings, inspiring exciting & transformational experiences.

WHAT DO WE NEED FROM YOU?

• Ability to thrives in a sales environment; some previous sales experience an asset
• Previous Contact Centre or Customer Service experience an asset
• Advanced computer skills: comfortable working with multiple systems and multi-tasking
• Excellent customer service, interpersonal and communication skills
• Articulate, with an excellent command of the English language

*This role is being posted to fill a vacant position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

Work at Blue to live the full Village-based Ski Resort experience, all within driving distance of Toronto. Receive great perks on retail, restaurants, lessons and of course free direct to lift access to over 14 iconic ski resorts across Canada and the US.