Conference Sales & Service Manager

University of British Columbia; Vancouver; On-site; CAD 69,000 - 99,000; Full time

Job summary

The University of British Columbia is seeking a Sales and Service Manager to drive conference and accommodations bookings. You will lead client development, coordinate facilities and scheduling, and ensure superior service through effective team leadership and communication.

Responsibilities include negotiating contracts, overseeing onsite logistics, and contributing to revenue goals while maintaining high client satisfaction. Flexible hours and travel for events are expected as required.

Qualifications

• Willingness to respect diverse perspectives and inclusion.

Responsibilities

• Develop new business while managing existing clients and contracts.
• Plan and execute trade shows and client events.
• Coordinate site tours, function spaces, and onsite logistics.
• Oversee on-site conference logistics and client relations.
• Prepare contracts and negotiate terms.

Skills

Communication skills

Interpersonal skills

Problem solving

Organization

Planning

Customer service

Negotiation

Teamwork

Education

Two year diploma in Hotel Management

University degree preferred

Tools

EBMS

Opera

Microsoft Office

Job description

The University of British Columbia is seeking a Sales and Service Manager to drive conference and accommodations bookings. You will lead client development, coordinate facilities and scheduling, and ensure superior service through effective team leadership and communication.

Responsibilities include negotiating contracts, overseeing onsite logistics, and contributing to revenue goals while maintaining high client satisfaction. Flexible hours and travel for events are expected as required.