Condo Property Services Leader

FirstService Residential Canada; Hamilton; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Car allowance

Benefits

Job summary

FirstService Residential Canada seeks a proactive Service Manager to lead operations across an assigned portfolio of condominium properties. You will oversee Front Desk, Housekeeping and Superintendent services, building strong relationships with Property Managers and driving high-performing teams.

The role requires 3+ years of leadership in hospitality or property operations, with strong skills in communication, staffing, and SOP compliance.

Qualifications

• Three (3) or more years of leadership experience in hospitality, facilities, property operations or another service-oriented environment, including employee supervision.
• Experience coordinating staffing, service quality and client relationships; multi-site management experience is an asset.
• Condominium or residential property service experience is preferred, but not required.

Responsibilities

• Oversee service delivery across assigned properties, ensuring contract requirements, SOPs and site-specific Standing Orders are followed.
• Maintain a consistent field presence through property visits, inspections and QA reviews; address deficiencies and confirm follow-up.
• Identify operational risks and support start-ups, takeovers and service transitions.
• Build and maintain positive relationships with Property Managers and client representatives; communicate proactively about performance and staffing changes.
• Lead, coach and support Front Desk, Housekeeping and Superintendent associates; coordinate staffing and scheduling.

Skills

Interpersonal skills

Client service orientation

Clear communication

Problem solving

Team coaching

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Scheduling systems

Job description

FirstService Residential Canada seeks a proactive Service Manager to lead operations across an assigned portfolio of condominium properties. You will oversee Front Desk, Housekeeping and Superintendent services, building strong relationships with Property Managers and driving high-performing teams.

The role requires 3+ years of leadership in hospitality or property operations, with strong skills in communication, staffing, and SOP compliance.