Administrative Operations Supervisor

FirstService Residential Canada; Vancouver; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Health & dental

RRSP matching

Tuition Reimbursement Program

Time off benefits

Job summary

FirstService Residential Canada is seeking a Supervisor, Administrative to lead our Property Administration team across multiple markets. You will supervise onboarding, set performance goals, and ensure high service standards while collaborating with Operations, Accounting and other departments.

You will develop standardized administrative practices, improve workflows, and support strategic initiatives to scale services as we grow in Canada.

Qualifications

• Proven leadership and team development capabilities.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Sound judgment and problem-solving abilities.
• Experience developing and improving SOPs and workflows.
• Proficiency with Microsoft 365 tools.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide leadership and supervision to the Property Administration team.
• Support operational delivery and onboarding of new properties.
• Develop, implement and improve administrative processes and SOPs.
• Oversee internal/external communications and client service quality.
• Prepare reports and support business planning needs.
• Contribute to special projects and cross-department initiatives.

Skills

Leadership & coaching

Organizational skills

Communication skills

Problem solving

SOP development

Microsoft 365

Team development

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft 365

Job description

FirstService Residential Canada is seeking a Supervisor, Administrative to lead our Property Administration team across multiple markets. You will supervise onboarding, set performance goals, and ensure high service standards while collaborating with Operations, Accounting and other departments.

You will develop standardized administrative practices, improve workflows, and support strategic initiatives to scale services as we grow in Canada.