Concierge

Shannex Incorporated; Toronto; On-site; CAD 58,154,000 - 63,211,000; Part time

Benefits offered by this job

Free onsite parking

WorkPerks program discounts

Centre of Excellence training

Job summary

Shannex Incorporated is seeking a Casual Concierge for the Parkland on Eglinton West team in Etobicoke, Ontario. The role supports residents, visitors and staff with telephone inquiries, visitor reception, mail handling, and basic maintenance requests in a compassionate, safe environment.

Ideal candidates have at least 2 years in hospitality or retirement living, strong computer skills (MS Office) and a friendly, service-oriented demeanor to help ensure high-quality care for seniors.

Qualifications

• High School / GED completion.
• Minimum 2 years experience in hotel, Retirement Living or hospitality-based position is an asset.
• Excellent computer skills and experience in Microsoft Office Suite.

Responsibilities

• Answers and transfers telephone inquiries, greets and directs visitors.
• Provides routine information and responds to inquiries from residents, visitors, and staff.
• Sorts and distributes incoming and outgoing mail and couriers;
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments
• Relays residents’ requests for assistance to appropriate department
• Enters resident maintenance service requests into appropriate software
• Enters potential resident information into the Client Relationship Management software
• Receives, processes and records client payments
• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided
• Additional duties as required.

Skills

Hospitality experience

Customer service

Cash handling

Computer skills

Education

High School / GED

Tools

Microsoft Office

Job description

Job Description
If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

Job Description
If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™. We are searching for a Casual Concierge to join our Parkland on Eglinton West team based in Etobicoke, Ontario.

Meaningful Benefits

• Approximate hourly wage: $20.33 - $22.06
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Answers and transfers telephone inquiries, greets and directs visitors
• Provides routine information and responds to inquiries from residents, visitors, and staff
• Sorts and distributes incoming and outgoing mail and couriers;
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments
• Relays residents’ requests for assistance to appropriate department
• Enters resident maintenance service requests into appropriate software
• Enters potential resident information into the Client Relationship Management software
• Performs a wide variety of assignments, which are sometimes confidential in nature Receives, processes and records client payments
• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided
• Additional duties as required.

About You

• High School / GED completion
• Minimum 2 years experience working in a hotel, Retirement Living or hospitality-based position considered an asset
• Excellent computer skills and experience in Microsoft Office Suite;
• Previous hospitality/customer service experience is an asset, especially with seniors;
• A friendly outgoing spirit is a definite asset
• Experience with cash flow
• Knowledge of Medical Terminology is considered an asset
• Required to be available for day, evening and weekend shifts as required
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com .

All applications are kept in strict confidentiality. Only those selected for an interview will be contacted.